At a Glance
- Tasks: Manage and optimise Jira Service Management for seamless IT processes.
- Company: Join Giacom, a leading provider of integrated tech solutions.
- Benefits: Enjoy hybrid working, 25 days leave, and career development opportunities.
- Other info: Diversity is key; we welcome all backgrounds to apply.
- Why this job: Make a real impact in a dynamic tech environment with innovative tools.
- Qualifications: Experience with Atlassian Apps and strong automation skills required.
The predicted salary is between 50000 - 60000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Responsibilities & Accountabilities
- Own the end‑to‑end design and governance of Jira Service Management across the organisation, including project templates, queues, SLAs, request types, forms, workflows and automation rules.
- Engage with business stakeholders around continuous improvement of ITSM processes (Incident, Request, Change, Problem, Service Catalogue) and ensure they are standardised and scalable.
- Lead the configuration and lifecycle management of Jira Software, Jira Product Discovery, and JSM, including global workflows, screens, custom fields, permission schemes, notification schemes and project templates.
- Define and enforce governance standards for project creation, configuration and usage to minimise complexity and ensure scalability.
- Take accountability for the stability, performance and capacity of the Atlassian Cloud environment, including monitoring, housekeeping, maintenance windows and change planning.
- Provide support for Atlassian issues through to resolution.
- User management for Atlassian apps.
Key Integrations & Governance
- Evaluate, select and govern third‑party Marketplace apps, running PoCs, risk assessments and adoption plans.
- Partner with development, DevOps and security teams to design automated workflows, CI/CD integrations and improved tooling usage.
- Define and maintain governance frameworks, configuration standards and documentation across all Atlassian products.
Essential Skills
- Proven, hands‑on experience administering Atlassian Apps in a complex business or enterprise environment, ideally across multiple teams.
- Deep understanding of Jira Software and JSM workflows, schemes, custom fields, filters, dashboards and automation capabilities.
- Proven experience with Atlassian Cloud, including org‑level administration, security controls and app management.
- Strong scripting/automation skills using Jira Automation and REST APIs or similar tooling.
- Demonstrable experience designing and rolling out ITSM processes using Jira Service Management.
Desirable Skills
- Atlassian certifications (e.g. ACP‑100, ACP‑120, ACP‑420/ACP‑520 or equivalent) or demonstrable equivalent expertise.
What's in it for you?
- Hybrid working
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays, and a birthday off.
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, please contact us. Diversity and equality lie at the heart of our values. As an equal opportunities and disability‑confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drive innovation.
Atlassian Cloud Apps Administrator in Prudhoe employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a commitment to employee growth through diverse learning opportunities and a supportive hybrid working environment, we ensure our team members can thrive both personally and professionally. Our inclusive values and unique benefits, such as 25 days of annual leave plus bank holidays and a birthday off, make Giacom a truly rewarding place to work for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Atlassian Cloud Apps Administrator in Prudhoe
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Atlassian Cloud Apps. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with Jira Software and JSM. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Atlassian Cloud Apps Administrator in Prudhoe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Atlassian Cloud Apps Administrator. Highlight your hands-on experience with Atlassian products and any relevant ITSM processes you've designed or improved. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you’ve successfully managed Jira Software or JSM workflows. This helps us understand how you can contribute to our team right away.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Giacom
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Jira Software and JSM workflows. Be ready to discuss specific examples of how you've managed projects, configured workflows, and used automation in past roles. This will show that you’re not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex issues within an Atlassian environment. Think about challenges you've faced, how you approached them, and the outcomes. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Engage with Stakeholders
Since the role involves engaging with business stakeholders, be ready to discuss how you've collaborated with different teams in the past. Highlight your communication skills and how you’ve driven continuous improvement in ITSM processes. This will show that you understand the importance of teamwork in achieving success.
✨Ask Insightful Questions
Prepare a few thoughtful questions about Giacom’s approach to governance and project management within their Atlassian environment. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours.
