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- Tasks: Ensure accurate billing for telecoms and IT services while supporting clients' billing departments.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products through one platform.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a no dress code policy.
- Why this job: Join a diverse team focused on innovation and customer satisfaction in a supportive environment.
- Qualifications: Experience in telecoms billing is preferred, but training is provided for the right candidate.
- Other info: This is an entry-level, full-time role with opportunities for career development.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Premium Billing Consultant role at Giacom 1 week ago Be among the first 25 applicants Join to apply for the Premium Billing Consultant role at Giacom This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are seeking a Premium Billing Consultant to join our Managed Services team, ensuring accurate and timely billing for our managed partners. In this role, you will act as an extension of the client’s billing department, understanding their unique processes and providing tailored recommendations to optimise workflows. Key responsibilities include evaluating end-to-end billing processes, identifying improvements, maintaining compliance with industry standards, and ensuring our metering and billing accreditation remains current. Strong relationship-building skills and a commitment to exceptional customer service are essential for this role. What You\’ll Be Doing Ensure accurate and timely billing for telecoms and IT services on behalf of clients. Act as an extension of clients’ billing departments, providing invoicing support and end-user assistance. Maintain compliance with \’Metering and Billing\’ best practices and industry accreditation. Identify opportunities to improve billing processes, enhance profitability, and streamline order management. Build strong relationships with customers and suppliers to address queries and optimise billing efficiency. Provide detailed reporting on Profit & Loss, fraud monitoring, and smarter buying solutions. Support customers with aBILLity/Affinity platform queries, training, and troubleshooting. Maintain high customer service standards, ensuring timely responses within SLAs. Own and manage key customer accounts, ensuring satisfaction and issue resolution. Adhere to security policies, industry best practices, and team support initiatives. Your Experience Experience in telecoms and IT service billing. Familiarity with metering and billing accreditation standards. Strong customer service skills and experience, particularly in a billing or invoicing context. Flexible attitude, ability to perform under pressure. Ability to interpret written and spoken requirements. Ability to work well within a team. Excellent communication skills including written and verbal communication. Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio) Experience of using aBILLity or Affinity billing system is not essential as full training can be provided. What\’s in it for you? Investment in your future career with a variety of learning and development opportunities. No dress code – embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Accounting/Auditing and Finance Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Giacom by 2x Get notified about new Billing Consultant jobs in Nelson, England, United Kingdom . Manchester, England, United Kingdom 8 hours ago Manchester, England, United Kingdom 4 weeks ago Manchester Area, United Kingdom 5 hours ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 4 days ago Manchester, England, United Kingdom 1 week ago Business Analyst – Digital Transformation Manchester Area, United Kingdom 1 week ago Manchester Area, United Kingdom 4 days ago Manchester Area, United Kingdom 4 weeks ago Elland, England, United Kingdom 4 days ago Lancashire, England, United Kingdom 3 hours ago Business Analyst (Former Athletes and Veterans) Mirfield, England, United Kingdom 4 weeks ago BUSINESS ANALYST (BANKING/FINANCIAL SERVICES)- MANCHESTER Manchester, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Premium Billing Consultant employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Billing Consultant
✨Tip Number 1
Familiarise yourself with the telecoms and IT service billing landscape. Understanding the common challenges and best practices in this field will help you speak confidently about how you can contribute to Giacom's Managed Services team.
✨Tip Number 2
Build your knowledge of metering and billing accreditation standards. This will not only show your commitment to compliance but also demonstrate your proactive approach to optimising billing processes for clients.
✨Tip Number 3
Practice your relationship-building skills. Since this role requires strong customer service abilities, think of ways to showcase your experience in managing client relationships effectively during any discussions or interviews.
✨Tip Number 4
Get comfortable with Microsoft Office products, especially Excel. Being able to analyse data and create reports will be crucial in this role, so brush up on your skills to impress during the interview process.
We think you need these skills to ace Premium Billing Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms and IT service billing. Emphasise any roles where you've acted as an extension of a client's billing department or improved billing processes.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Premium Billing Consultant role at Giacom. Mention your strong customer service skills and how they align with the company's commitment to exceptional service.
Showcase Relevant Skills: Highlight your familiarity with metering and billing accreditation standards, as well as your proficiency in Microsoft Office products. If you have experience with billing systems like aBILLity or Affinity, be sure to mention it.
Demonstrate Relationship-Building Abilities: Provide examples in your application of how you've built strong relationships with customers or suppliers in previous roles. This will show that you understand the importance of relationship management in this position.
How to prepare for a job interview at Giacom
✨Understand the Billing Process
Familiarise yourself with the end-to-end billing processes relevant to telecoms and IT services. Be prepared to discuss how you would evaluate and improve these processes, as this is a key responsibility of the role.
✨Showcase Customer Service Skills
Since strong relationship-building skills are essential, think of examples from your past experiences where you provided exceptional customer service. Be ready to explain how you handled challenging situations and maintained high standards.
✨Demonstrate Compliance Knowledge
Research metering and billing accreditation standards. During the interview, express your understanding of compliance requirements and how you would ensure adherence to industry best practices in your role.
✨Prepare for Technical Questions
While experience with aBILLity or Affinity systems isn't essential, showing a willingness to learn and adapt is crucial. Brush up on basic concepts related to billing systems and be ready to discuss how you would approach training if needed.
