At a Glance
- Tasks: Support partners with queries and provide proactive outreach on our tech solutions.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud services.
- Benefits: Enjoy 25 days off, your birthday off, and a flexible dress code.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Make a real impact by helping partners thrive in the tech world.
- Qualifications: Strong communication skills and experience in customer service or sales.
The predicted salary is between 30000 - 40000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
What You'll Be Doing
- Own partner queries end-to-end, providing timely and accurate resolutions.
- Deliver proactive outreach, helping partners navigate our products and services.
- Collaborate with vendors and carriers on number porting, renewals, and upgrades.
- Provide customer support via phone, email, and live chat, ensuring a positive experience.
- Maintain accurate records in our CRM and perform account maintenance tasks.
- Train and upskill partners, including demonstrations of Giacom’s Cloud Market.
- Work closely with internal teams (Sales, Provisioning, Service Desk) to resolve issues.
Your Experience
- Strong communication skills (written and verbal) with a professional, friendly approach.
- Experience in customer service or sales, ideally in a fast-paced environment.
- Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
- Proficiency in Microsoft Office (Outlook, Teams, Word).
- A positive, proactive attitude and attention to detail.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays.
- You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability‑confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Partner Success Executive employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and equality. Our commitment to employee growth is evident through extensive learning opportunities and a supportive environment where you can truly be yourself. With generous benefits like 25 days of annual leave plus your birthday off, and a focus on collaboration across teams, Giacom is the ideal place for those seeking a meaningful and rewarding career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Executive
✨Tip Number 1
Get to know Giacom and its platform inside out! Familiarise yourself with their products and services so you can speak confidently about how you can help partners navigate them. This will show your genuine interest and make you stand out.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for the Partner Success Executive role, try role-playing scenarios with friends or family. This will help you articulate your thoughts clearly and maintain that friendly approach they’re looking for.
✨Tip Number 3
Show off your proactive attitude! Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This will demonstrate that you’re not just reactive but can also drive positive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and understand the importance of using the right channels in a digital world.
We think you need these skills to ace Partner Success Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Partner Success Executive role. We want to see how you can bring value to our team at Giacom!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love a friendly tone, so let your personality shine through while keeping it professional!
Highlight Relevant Experience:If you've got experience in customer service or sales, make sure to showcase that! We’re looking for someone who can manage multiple tasks and prioritise effectively, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Giacom
✨Know the Company Inside Out
Before your interview, make sure you understand Giacom's platform and how it connects technology resellers with IT, Comms, and Cloud products. Familiarise yourself with their services and think about how you can contribute to enhancing partner success.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully resolved customer queries or collaborated with teams, highlighting your friendly and professional approach.
✨Demonstrate Proactivity
Giacom values a proactive attitude, so come prepared with ideas on how you would engage partners and help them navigate the platform. Think of ways to improve their experience and be ready to discuss these during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage multiple tasks and prioritise effectively. Prepare by thinking of specific situations where you had to juggle responsibilities, meet deadlines, and maintain attention to detail, showcasing your problem-solving skills.
