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For Companies At a Glance
- Tasks: Provide first-level IT support and resolve technical issues for colleagues.
- Company: Join Giacom, a leading provider of Comms, Cloud, and IT solutions.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a pension plan.
- Other info: No dress code and a commitment to diversity and equality.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We're currently recruiting for an IT Support Engineer to support our colleagues in the following offices: Nelson, Hessle, Prudhoe and Brno. This is a key role for the success of our business, primarily being the first line of IT Support.
The main responsibility of the Support Engineer is to provide first-level technical support to end-users, ensuring timely resolution of IT issues and maintaining high customer satisfaction.
What You'll Be Doing
- Act as the first point of contact for IT-related queries via phone, email, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex problems to 2nd line and other support teams.
- Maintain accurate records of issues and solutions in the ITSM tool.
- Assist with user account management (password resets, access requests).
- Follow IT policies and procedures for incident/request handling.
Essential Skills
- Strong communication and customer service skills.
- Basic knowledge of Windows OS, Microsoft 365, Mobile phones and common business applications.
- Familiarity with ITSM tools.
- Ability to troubleshoot common hardware and connectivity issues.
- Problem-solving mindset and willingness to learn.
Desirable Skills
- Previous experience in a helpdesk or IT support role (preferred).
- IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays.
- You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
IT Support Engineer in Northumberland employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Giacom and understand their platform. Be ready to discuss how your skills align with their needs, especially in IT support. Show them you’re not just another candidate!
✨Tip Number 3
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows OS and Microsoft 365. The more confident you are in your abilities, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Giacom.
We think you need these skills to ace IT Support Engineer in Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your communication skills and any relevant IT support experience to show us you're the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Giacom and how your background aligns with our mission. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing a problem-solving mindset, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Giacom
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and common business applications. Being able to confidently discuss these tools will show that you're ready to tackle the first-level support role.
✨Practice Your Communication Skills
Since strong communication is key in this role, practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with handling queries over the phone or via email.
✨Familiarise Yourself with ITSM Tools
Get to know the basics of IT Service Management (ITSM) tools. If you can demonstrate familiarity with how these systems work, it’ll show that you’re prepared to maintain accurate records and manage incidents effectively.
✨Show Your Problem-Solving Mindset
Be ready to share examples of how you've tackled tech issues in the past. Highlighting your problem-solving skills and willingness to learn will resonate well with the interviewers, especially for a role that requires troubleshooting.