At a Glance
- Tasks: Deliver top-notch support to our partners and manage reseller orders efficiently.
- Company: Join Giacom, a leading provider in Comms, Cloud, and IT solutions.
- Benefits: Receive full training, competitive pay, and opportunities for career growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be the go-to person for tech support and make a real difference for resellers.
- Qualifications: Fantastic customer service skills and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding, we have an open requirement for a customer service advisor to join our Broadband team in Prudhoe. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!
What You'll Be Doing:
- Providing exceptional support and service to our partners
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Customer Service Advisor - Broadband in Northumberland employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Service Advisor in our Broadband team based in Prudhoe, you'll benefit from comprehensive technical training, ample opportunities for personal growth, and the chance to make a real impact by supporting our partners. Join us to be part of a dynamic team where your customer service skills will shine and contribute to delivering outstanding technology solutions for UK businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Broadband in Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to shine when it comes to showcasing your fantastic customer service skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows that you’re genuinely interested in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Advisor - Broadband in Northumberland
Some tips for your application 🫡
Show Off Your Customer Service Skills:We want to see your fantastic customer service skills shine through in your application. Share specific examples of how you've gone above and beyond for customers in the past – this will help us understand how you can contribute to our team!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have with broadband or tech support, and don’t forget to mention your ability to handle complaints and escalations effectively.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about why you're the perfect fit for our Broadband team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Giacom!
How to prepare for a job interview at Giacom
✨Know Your Stuff
Before the interview, make sure you understand Giacom's platform and the services they offer. Familiarise yourself with broadband terminology and common issues that resellers might face. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you resolved complaints or went above and beyond for a customer. This will help demonstrate that you have the skills they're looking for and can handle the challenges of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows that you're engaged but also reflects the active listening skills that are crucial for a Customer Service Advisor.
✨Be Ready for Technical Questions
Even though full technical training will be provided, it's a good idea to brush up on basic technical concepts related to broadband and IT services. Be prepared to discuss how you would approach troubleshooting common issues, as this will highlight your problem-solving abilities and readiness to learn.
