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For Companies At a Glance
- Tasks: Manage partner relationships and develop strategies to reduce churn and boost revenue.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: Enjoy flexible working, 25 days leave, and a supportive work environment.
- Why this job: Make a real impact by helping partners grow their customer bases and succeed.
- Qualifications: Experience in account management or partner sales, with strong analytical skills.
- Other info: Diverse and inclusive workplace that values your unique perspective.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a Wholesale Retention Manager to play a key role in protecting and growing recurring revenue across our Mobile partner base. This is a predominantly desk-based role, focused on data, insight, and proactive partner engagement. You’ll also spend time travelling to visit partners, supporting our Account Directors on partner meetings where in‑person collaboration will help strengthen relationships and drive better commercial outcomes. This role goes beyond traditional renewals management. You’ll be responsible for anticipating churn risk, shaping retention strategy, and helping partners future‑proof their customer bases through insight‑led conversations and commercially focused action.
What You’ll Be Doing
- Owning a forward‑looking retention pipeline, identifying risks and opportunities well ahead of contract end dates.
- Creating and executing partner‑specific retention strategies to minimise churn and maximise lifetime value.
- Acting as a trusted commercial advisor to partners, helping them retain and grow their own customer bases.
- Analysing data to spot churn indicators, usage trends, lifecycle risks, and upsell opportunities.
- Translating insight into clear, actionable recommendations for partners and internal teams.
- Supporting Account Directors with partner visits and joint engagement, where in‑person input adds value.
- Working closely with Sales, Product, and Support teams to resolve issues impacting retention.
- Identifying opportunities to expand revenue through increased adoption of Giacom products and services.
- Maintaining accurate forecasting, CRM records, and reporting.
Your Experience
- Demonstrable experience in account management, retention, or partner/channel sales specifically within the mobile space.
- Strong analytical capability with experience using a CRM and data tools.
- Highly organised, with the ability to manage complex pipelines, multiple priorities, and partner activity in a structured and disciplined way.
- Ability to turn data into clear commercial actions.
- Excellent communication and relationship‑building skills.
- Proactive mindset with the ability to highlight risks and opportunities before they become issues.
- Confident managing a pipeline and prioritising workload effectively.
What’s in it for you?
- Flexible working.
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays.
- You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability‑confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Wholesale Retention Manager - Mobile in Nelson employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Retention Manager - Mobile in Nelson
✨Tip Number 1
Network like a pro! Reach out to current employees at Giacom on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Wholesale Retention Manager role.
✨Tip Number 2
Prepare for the interview by diving deep into Giacom's products and services. Understand how they connect technology resellers and service providers, and think about how you can contribute to minimising churn and maximising lifetime value.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles to identify churn risks and opportunities. Bring examples of how you've turned insights into actionable strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Giacom team.
We think you need these skills to ace Wholesale Retention Manager - Mobile in Nelson
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Wholesale Retention Manager role. Highlight your experience in account management and retention, especially within the mobile space, to show us you’re the right fit.
Show Off Your Analytical Skills: Since this role is all about data and insights, don’t forget to showcase your analytical capabilities. Mention any tools or CRM systems you’ve used and how you’ve turned data into actionable strategies in your previous roles.
Be Proactive in Your Approach: We love a proactive mindset! In your application, share examples of how you’ve anticipated churn risks or identified opportunities before they became issues. This will demonstrate your ability to think ahead and add value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Giacom
✨Know Your Numbers
As a Wholesale Retention Manager, you'll be dealing with data and insights. Brush up on key metrics related to churn rates, customer lifetime value, and upsell opportunities. Being able to discuss these numbers confidently will show that you understand the role's core responsibilities.
✨Tailor Your Strategies
Prepare to discuss specific retention strategies you've implemented in the past. Think about how you can adapt these strategies to fit Giacom's unique partner base. Showing that you can create bespoke solutions will demonstrate your proactive mindset and ability to think outside the box.
✨Build Relationships
Since this role involves a lot of partner engagement, be ready to talk about your relationship-building skills. Share examples of how you've successfully managed partnerships in the past, and highlight your communication style. This will help convey that you're not just focused on numbers but also on people.
✨Show Your Analytical Side
Giacom is looking for someone who can turn data into actionable insights. Prepare to discuss your experience with CRM tools and data analysis. Bring examples of how you've used data to identify risks or opportunities in previous roles, as this will showcase your analytical capability.