At a Glance
- Tasks: Provide top-notch support by resolving technical issues via Zendesk, phone, email, and live chat.
- Company: Giacom, a leading UK provider connecting tech resellers with IT, Comms, and Cloud products.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and career advancement.
- Why this job: Join a dynamic team and enhance your SQL skills while helping customers succeed.
- Qualifications: Experience in customer service and knowledge of SQL and SSMS is a plus.
The predicted salary is between 30000 - 36000 £ per year.
Giacom is a leading provider connecting tech resellers with IT, Comms and Cloud products in the UK.
The Software Support Engineer role focuses on delivering excellent customer service by resolving and escalating technical and procedural issues through Zendesk, phone, email and live chat.
You will manage multiple incidents, maintain clear communication, and uphold high professional standards.
You will diagnose software and system issues, use SQL skills and SSMS, and work with partners to ensure
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SQL Support Engineer: Platform Diagnostics & Escalation in Nelson employer: Giacom
Giacom is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Atlassian Cloud & ITSM Platform Lead role. With a hybrid working environment, ample development opportunities, and unique benefits like a day off for your birthday, Giacom prioritises employee well-being and growth, making it a rewarding place to advance your career.
