At a Glance
- Tasks: Provide top-notch technical support to partners via various channels.
- Company: Join Giacom, a leader in tech solutions for UK businesses.
- Benefits: Enjoy 25 days off, your birthday off, and a flexible dress code.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Make a real impact by helping partners solve tech issues.
- Qualifications: Strong SQL skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses. Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world’s leading vendors and service providers.
The Software Support Engineer plays a key role in delivering exceptional customer service to our partners by providing timely, effective, and knowledgeable technical and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting as the first point of contact for partners, the Software Support Engineer ensures that software related issues are accurately diagnosed, resolved, or escalated to the appropriate team maintaining a high standard of communication and professionalism throughout.
What You’ll Be Doing
- Act as a trusted representative of the Support team promoting collaboration and knowledge sharing across the business.
- Provide timely and effective technical and procedural support to partners through Zendesk, phones, emails, and live chat channels.
- Take ownership of support cases ensuring accurate diagnosis, resolution, or escalation within agreed SLA's (Service Level Agreements).
- Maintain strong and professional communication with partners to ensure a positive and consistent support experience.
Skills, Qualifications, And Experience
- Strong understanding of SQL, including writing and troubleshooting queries.
- Experience using Microsoft SQL Server Management Studio (SSMS).
- Proven ability to diagnose and resolve software and system issues.
- Excellent communication skills with the ability to explain technical information clearly to both technical and non-technical users.
- Must be able to prioritise and manage multiple incidents or requests in a fast-paced setting.
What’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Software Support Engineer - SQL in Nelson employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and personal growth. As a Software Support Engineer, you'll enjoy a supportive environment with no dress code, generous annual leave including your birthday off, and ample opportunities for professional development, all while contributing to a leading platform that empowers technology resellers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Engineer - SQL in Nelson
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to SQL and software support. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you diagnosed and resolved issues, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Software Support Engineer - SQL in Nelson
Some tips for your application 🫡
Show Off Your SQL Skills:Make sure to highlight your SQL knowledge in your application. We want to see how you can write and troubleshoot queries, so don’t hold back on sharing your experience with Microsoft SQL Server Management Studio (SSMS)!
Be Clear and Concise:When explaining your past experiences, keep it straightforward. We appreciate excellent communication skills, so make sure you can explain technical stuff in a way that anyone can understand. This will show us you’re ready to help our partners effectively.
Tailor Your Application:Take a moment to customise your application for the Software Support Engineer role. Mention how your skills align with the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Giacom
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, and maybe even troubleshoot a query or two. This will show that you not only understand the technical side but can also apply it practically.
✨Familiarise Yourself with Zendesk
Since you'll be managing support cases through Zendesk, it’s a good idea to get comfortable with the platform. If you have experience using it, share specific examples of how you’ve resolved issues or improved processes. If not, do a bit of research to understand its functionalities.
✨Practice Clear Communication
As a Software Support Engineer, you'll need to explain technical concepts to both tech-savvy and non-tech-savvy users. Practice articulating complex ideas in simple terms. You might even want to role-play with a friend to get feedback on your clarity and professionalism.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to think critically and act decisively under pressure.
