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For Companies At a Glance
- Tasks: Be the go-to person for IT queries and solve tech issues.
- Company: Join Giacom, a leading provider of Comms, Cloud, and IT solutions.
- Benefits: Enjoy 25 days off, a pension plan, and no dress code!
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Diversity is key; we welcome all backgrounds to apply!
The predicted salary is between 30000 - 42000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are currently recruiting for an IT Support Engineer to support our colleagues in the following offices: Nelson, Hessle and Brno.
What You’ll Be Doing
- Act as the first point of contact for IT-related queries via phone, email, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex problems to 2nd line and other support teams.
- Maintain accurate records of issues and solutions in the ITSM tool.
- Assist with user account management (password resets, access requests).
- Follow IT policies and procedures for incident/request handling.
Essential Skills & Qualifications
- Strong communication and customer service skills.
- Basic knowledge of Windows OS, Microsoft 365, mobile phones and common business applications.
- Familiarity with ITSM tools.
- Ability to troubleshoot common hardware and connectivity issues.
- Problem-solving mindset and willingness to learn.
Desirable Skills
- Previous experience in a helpdesk or IT support role (preferred).
- IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
What’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drive innovation.
IT Support Engineer in Nelson employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Nelson
✨Tip Number 1
Get to know the company! Research Giacom and understand their platform. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As an IT Support Engineer, you'll be the first point of contact for queries. Role-play with a friend or family member to get comfortable explaining technical issues in simple terms.
✨Tip Number 3
Prepare for common troubleshooting scenarios. Brush up on basic hardware and software issues you might encounter. Being ready to demonstrate your problem-solving skills can really impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Giacom.
We think you need these skills to ace IT Support Engineer in Nelson
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the IT Support Engineer role. Highlight your relevant skills and experiences that match what we're looking for, like your problem-solving mindset and customer service skills.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in IT support!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Giacom
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and common business applications. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence in handling IT-related queries.
✨Practice Your Communication Skills
Since strong communication is key for an IT Support Engineer, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague with a tech issue, so being clear and concise will help you shine.
✨Familiarise Yourself with ITSM Tools
Get to know the basics of IT Service Management (ITSM) tools. If you have experience with any specific tools, be prepared to share examples of how you've used them to track issues and solutions. This shows you're proactive and understand the importance of record-keeping.
✨Show Your Problem-Solving Mindset
Be ready to discuss past experiences where you successfully diagnosed and resolved issues. Think of specific examples that highlight your troubleshooting skills and willingness to learn, as this aligns perfectly with what they’re looking for in a candidate.
