Head of Risk & Compliance in Nelson

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are looking for a Head of Risk & Compliance who will take the lead in developing, maturing, and embedding our Group risk management framework ensuring it supports both our business strategy and our pace of growth. Working closely with our General Counsel, you will shape our risk appetite, build robust frameworks, drive accountability across the business, and oversee compliance with our regulatory, legislative, ISO, health & safety and governance obligations. This is a role for someone who can operate at pace, influence at all levels, and move comfortably between hands‐on delivery and high‐level strategic work.

What You’ll Be Doing

• Lead the Group's risk management strategy, setting the framework that enables smart, proportionate, business‐friendly risk management.
• Partner with the Executive and senior leadership team to embed a strong, practical risk culture that supports growth and accountability.
• Own all risk reporting to the Board and Executive Committee, ensuring clarity, quality, and strategic insight.
• Facilitate the identification, assessment, and management of risks within our agreed appetite, ensuring mitigation where required.
• Lead on information security governance, ISO27001 compliance, data protection, business continuity, insurance, supplier compliance, and health & safety.
• Provide a strong second line monitoring and assurance function.
• Lead our legal and regulatory compliance programme, including Ofcom, TMBS and global communications regulations.
• Oversee incident reporting, breach investigations, root cause analysis, and regulator engagement.
• Develop, coach, and inspire the Risk & Compliance team leveraging in‐house specialists and external experts (including smart use of AI‐based tools).
• Manage the Risk & Assurance Committee and Compliance Committee secretariat.

Your Experience

• Demonstrable prior experience in risk management, ideally in a regulated sector (Telecoms, Utilities, etc.).
• Proven experience designing and leading an effective ERM and compliance framework in a medium/large organisation.
• Understanding of Health & Safety obligations and the ability to embed effective, risk‐based Health & Safety practices across the organisation.
• Able to translate complex risk‐management concepts into clear, accessible insights for colleagues, investors, and non‐executive Board members, and be recognised as a subject matter expert.
• Ability to build strong relationships and secure buy‐in across the business.
• Deep experience conducting risk assessments across strategic, operational, financial and compliance risks.
• Skilled in developing KRIs, assessing controls, and producing high‐quality management and Board reporting.
• A highly organised, structured, and proactive approach to managing a varied and demanding workload.

What’s in it for you?

• Competitive package including car allowance and discretionary bonus.
• Flexible working.
• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability‐confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.