At a Glance
- Tasks: Provide exceptional support to our partners and manage reseller orders.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: 25 days annual leave, birthday off, and no dress code!
- Other info: Diversity and equality are at the heart of our values.
- Why this job: Kickstart your career with training and development opportunities in a dynamic environment.
- Qualifications: Fantastic customer service skills and a desire to succeed.
The predicted salary is between 22000 - 26000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding and currently have multiple open requirements for customer service advisors to join our team in Nelson. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!
What You'll Be Doing
- Providing exceptional support and service to our partners
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience
- Customer engagement skills
- IT skills/knowledge
- A desire to succeed and develop
- Exceptional communication skills
- Accuracy and attention to detail
- Ability to multi-task and problem solve
- Flexible approach to work
- Excellent team player
- Self-motivated and enthusiastic
- Ability to work under pressure to set deadlines.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Service Advisor - Mobile in Nelson employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Nelson that fosters personal and professional growth. With a commitment to diversity and equality, we provide extensive training, generous annual leave including your birthday off, and a relaxed dress code, ensuring our team members can thrive while delivering outstanding customer service. Join us to be part of a supportive environment where your contributions are valued and your career aspirations are nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Mobile in Nelson
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Giacom. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Giacom before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Mobile in Nelson
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Giacom:Your cover letter is your chance to shine! Tell us why you want to work at Giacom specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Giacom!
How to prepare for a job interview at Giacom
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
