At a Glance
- Tasks: Provide exceptional support to our partners and manage reseller orders.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: 25 days annual leave, birthday off, and no dress code!
- Other info: Diversity and equality are at the heart of our values.
- Why this job: Kickstart your career with training and development opportunities in a dynamic environment.
- Qualifications: Fantastic customer service skills and a desire to succeed.
The predicted salary is between 22000 - 26000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are expanding and currently have multiple open requirements for customer service advisors to join our team in Nelson. Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!
What You'll Be Doing
- Providing exceptional support and service to our partners
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience
- Customer engagement skills
- IT skills/knowledge
- A desire to succeed and develop
- Exceptional communication skills
- Accuracy and attention to detail
- Ability to multi-task and problem solve
- Flexible approach to work
- Excellent team player
- Self-motivated and enthusiastic
- Ability to work under pressure to set deadlines.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Service Advisor - Mobile in Nelson employer: Giacom
Giacom is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Atlassian Cloud & ITSM Platform Lead role. With a hybrid working environment, ample development opportunities, and unique benefits like a day off for your birthday, Giacom prioritises employee well-being and growth, making it a rewarding place to advance your career.
