At a Glance
- Tasks: Support customers with billing queries and ensure accurate invoices.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a pension plan.
- Other info: No dress code and plenty of learning opportunities await you!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer-focused mindset and strong communication skills are key.
The predicted salary is between 25000 - 30000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a customer‑focused Billing Analyst to provide dependable, high‑quality billing support across telecoms and IT services. Acting as a trusted extension of our clients’ billing teams, you’ll play a key role in ensuring invoices are accurate, queries are handled with care, and customers feel supported every step of the way.
Please note, this role is fixed term for a period of 9 months.
What You'll Be Doing- Building strong working relationships with nominated customers and taking ownership of their billing experience
- Ensuring invoices are accurate, clear and delivered on time
- Carrying out regular checks to maintain billing quality and identify any potential issues early
- Supporting customers with billing queries, fraud checks and billing cycles in a calm, reassuring way
- Providing guidance and expertise using our Eclipse billing platform
- Helping customers understand their billing data and identify opportunities to improve profitability
- Consistently delivering a high standard of service and meeting agreed SLAs
- Experience in a similar role is helpful, but not essential. Having the right mindset and approach is more important
- A strong attention to detail, balanced with a customer‑first mindset
- Confident, clear communication skills and a genuine desire to help customers
- The ability to manage priorities and stay calm under pressure
- Comfort using Microsoft Office and learning new systems
- A proactive team player who takes ownership and manages their workload effectively
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Service Advisor - Billing (FTC) in Nelson employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and personal growth. As a Customer Service Advisor in Billing, you'll enjoy a supportive environment with no dress code, generous annual leave including your birthday off, and ample opportunities for professional development. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to make a meaningful impact in the telecoms and IT sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Billing (FTC) in Nelson
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to billing and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled billing queries or improved processes in previous roles. This will demonstrate your proactive approach and customer-first mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor - Billing (FTC) in Nelson
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience and skills that match the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Focus:In your application, emphasise your customer-first mindset. Share examples of how you've gone above and beyond to support customers in previous roles. We love seeing that genuine desire to help others!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Giacom
✨Know Your Stuff
Before the interview, make sure you understand Giacom's services and how they connect technology resellers to IT, Comms, and Cloud products. Familiarise yourself with the Eclipse billing platform if possible, as this will show your proactive approach and genuine interest in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle billing queries calmly and effectively, as this aligns perfectly with the customer-first mindset they're looking for.
✨Demonstrate Attention to Detail
Since accuracy in billing is crucial, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your work, which will resonate well with their emphasis on maintaining billing quality.
✨Stay Calm Under Pressure
Think of scenarios where you've had to manage multiple priorities or deal with challenging situations. Share how you maintained composure and delivered high-quality service, as this will reflect your ability to thrive in a fast-paced environment like Giacom's.
