At a Glance
- Tasks: Provide top-notch billing support and manage customer queries in telecoms and IT.
- Company: Join Giacom, a customer-focused company in the heart of Nelson.
- Benefits: Enjoy 25 days annual leave, holidays, and a pension plan.
- Other info: Fixed term role with opportunities for growth in a supportive environment.
- Why this job: Make a difference by ensuring accurate billing and enhancing customer satisfaction.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Giacom is seeking a customer-focused Billing Analyst for a fixed term of 9 months in Nelson, England. The successful candidate will provide high-quality billing support for telecoms and IT services, ensuring accurate invoices and customer satisfaction.
You will build relationships with clients, manage billing queries, and maintain billing quality. This role requires attention to detail and effective communication skills.
Benefits include 25 days annual leave plus holidays and a pension plan.
Billing & Customer Experience Analyst (FTC) in Nelson employer: Giacom
Giacom is an excellent employer that prioritises customer satisfaction and employee development in a supportive work environment. Located in Nelson, England, we offer competitive benefits such as 25 days of annual leave, a pension plan, and opportunities for professional growth, making it a rewarding place to build your career in the telecoms and IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Customer Experience Analyst (FTC) in Nelson
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms and IT sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research Giacom and their services, and think about how your skills in billing and customer experience can shine through. We want you to show them why you're the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role is all about managing queries and building relationships, being able to articulate your thoughts clearly will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Billing & Customer Experience Analyst (FTC) in Nelson
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in billing and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Billing & Customer Experience Analyst role. Share specific examples of how you've handled billing queries or improved customer satisfaction in the past.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that shine through in your submission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Giacom
✨Know Your Numbers
As a Billing Analyst, you'll need to demonstrate your attention to detail. Brush up on common billing processes and be ready to discuss how you ensure accuracy in invoicing. Maybe even prepare a few examples from your past experience where you caught errors or improved billing efficiency.
✨Customer-Centric Mindset
Giacom is all about customer satisfaction, so show them you are too! Think of instances where you've gone above and beyond for a client. Be prepared to share how you handle billing queries and maintain strong relationships with customers.
✨Effective Communication Skills
This role requires clear communication, so practice articulating your thoughts. You might want to role-play potential scenarios where you explain complex billing issues to clients. This will help you convey your ideas clearly during the interview.
✨Research Giacom
Familiarise yourself with Giacom's services and values. Understanding their approach to telecoms and IT will not only impress them but also help you tailor your answers to align with their goals. Show that you're genuinely interested in being part of their team!
