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- Tasks: Lead complex billing implementations and provide expert solutions on-site with partners across the UK.
- Company: Join Giacom, a leading provider of Comms, Cloud, Hardware, and Billing solutions.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a variety of learning opportunities.
- Other info: Embrace a no dress code policy and enjoy complimentary refreshments in the office.
- Why this job: Make a real impact by shaping best practices in customer experience and billing.
- Qualifications: Hands-on experience with aBILLity billing system and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware, and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a Senior Billing Migration Specialist with significant hands-on experience of the aBILLity billing system to join our Software Operations team. This is a field-based role, designed to be visible, customer-facing and hands-on. You’ll be working on-site with partners across the UK, leading complex onboarding, billing implementation, and migration activity, and providing expert, in-the-moment solutions. You’ll be the trusted subject matter expert, relied upon for your deep billing knowledge, customer judgement, and ability to shape best practice across Giacom’s customer experience.
What You'll Be Doing
- Act as a senior aBILLity subject matter expert, owning complex billing implementations, migrations, and customer onboarding.
- Lead high-impact, field-based customer engagements, providing on-site expertise, guidance and real-time problem solving across our UK partner base.
- Own resolution of complex and escalated billing issues, driving root cause analysis and long-term improvements.
- Shape and embed best practice across billing, onboarding and customer experience, focusing on outcomes rather than just systems.
- Lead customer confidence and capability building, through hands-on support and targeted training (remotely and onsite).
- Influence product and service improvement, working closely with Product, Engineering and Service Delivery teams to ensure customer insight drives change.
- Act as a senior role model and knowledge lead, supporting junior engineers through mentoring, coaching, and shared expertise.
Experience / Qualifications
- Demonstrable, hands-on working knowledge of the aBILLity billing system.
- Experience working within the telecommunications industry.
- Confidence delivering customer training or guiding users through complex processes.
- A genuine passion for customer experience, with the ability to quickly understand customer needs.
- Strong communication, interpersonal, and organisational skills.
- Self-motivated and resilient with the ability to prioritise, multitask and perform under pressure.
- Strong working knowledge of Microsoft Office.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
- Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Senior Billing Migration Specialist in London employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Billing Migration Specialist in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Billing Migration Specialist role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your hands-on experience with the aBILLity billing system. Share specific examples of how you've tackled complex billing issues and improved customer experiences.
✨Tip Number 3
Be the expert! Position yourself as a go-to person for billing knowledge. Offer to lead training sessions or workshops, either online or in-person, to demonstrate your expertise and passion for customer experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining Giacom and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Senior Billing Migration Specialist in London
Some tips for your application 🫡
Show Off Your aBILLity Skills: Make sure to highlight your hands-on experience with the aBILLity billing system in your application. We want to see how you've tackled complex billing implementations and migrations in the past, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in joining our team.
Be Personable: Since this is a customer-facing role, let your personality shine through in your written application. We love candidates who can communicate effectively and show a genuine passion for customer experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Giacom
✨Know Your aBILLity Inside Out
Make sure you brush up on your knowledge of the aBILLity billing system. Be prepared to discuss specific features and functionalities, as well as any challenges you've faced while using it. This will show that you're not just familiar with the system, but that you can also leverage it effectively in real-world scenarios.
✨Showcase Your Customer Engagement Skills
Since this role is customer-facing, think of examples where you've successfully engaged with clients. Prepare to share stories about how you've resolved complex issues or provided training. Highlight your ability to build confidence and rapport with customers, as this is key to the role.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach complex billing issues or escalated problems. Show them your thought process and how you drive root cause analysis to ensure long-term improvements. This will illustrate your hands-on expertise and strategic thinking.
✨Emphasise Team Collaboration
This position involves working closely with various teams, so be prepared to discuss your experience collaborating with product, engineering, and service delivery teams. Share examples of how you've influenced product improvements based on customer insights, showcasing your ability to work cross-functionally.