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- Tasks: Lead user research to shape innovative products and enhance user experience.
- Company: Join Giacom, a pioneering tech company transforming the IT landscape.
- Benefits: Enjoy professional development, flexible work culture, and 25 days annual leave plus your birthday off!
- Why this job: Make a real impact by influencing product strategy for thousands of resellers.
- Qualifications: 2+ years in user research with expertise in both qualitative and quantitative methods.
- Other info: Diverse and inclusive workplace that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Lead User Researcher role at Giacom. Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Our vision is ambitious: to create the best possible experience for our reseller partners by leveraging data-driven insights to develop innovative products and services that push the boundaries of our sector.
We're seeking an exceptional Lead User Researcher to spearhead our user research practice and drive user-centred design across our organisation. This is a unique opportunity to shape how we understand and serve our customers while building a world-class research function from the ground up.
You'll join our dynamic product design team as a strategic leader, working at the intersection of user needs, business objectives, and technological possibilities. Your insights will directly influence product decisions that impact thousands of resellers and millions of end-users.
What you'll be doing:
- Drive research strategy across multiple product workstreams, ensuring alignment with business roadmap and strategic priorities.
- Establish research standards and methodologies, providing expert guidance on tools, quality standards, and best practices organisation-wide.
- Design and execute comprehensive research programmes including qualitative studies, field observations, in-depth interviews, diary studies, concept testing, and usability studies for current and future products.
- Lead quantitative research initiatives including large-scale surveys, A/B tests, and analytics deep-dives, applying statistical rigour to ensure robust, actionable findings.
- Optimise information architecture through tree-tests, card-sorts, and other structural research methods.
- Partner closely with Product Management, Design, Engineering, and Business stakeholders to embed research throughout the product development lifecycle.
Your Experience:
- Significant user research experience with at least 2 years in a senior or lead role.
- Proven track record of leading research programmes that have directly influenced product strategy and business outcomes.
- Deep expertise in both qualitative and quantitative research methodologies.
- Statistical literacy with experience designing studies, analysing data, and drawing valid conclusions.
- Experience working in fast-paced, technology-focused environments (B2B SaaS experience highly preferred).
Technical Skills Required:
- Research Tools: Proficiency with tools like UserZoom, Maze, Optimal Workshop, or similar platforms.
- Analytics: Experience with Google Analytics, Mixpanel, Amplitude, or equivalent.
- Survey Tools: Advanced knowledge of Typeform, Qualtrics, or similar survey platforms.
- Prototyping: Familiarity with Figma, Sketch, or other design tools for research purposes.
- Statistical Analysis: Comfortable with SPSS, R, Python, or Excel for data analysis.
What's in it for you?
- Professional development budget for conferences, training, and certifications.
- Ownership of the user research function with significant autonomy and strategic influence.
- Collaborative culture with supportive colleagues across product, engineering, and business functions.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Information Services and IT Services and IT Consulting
Lead User Researcher in London employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re genuinely interested in their mission and how you can contribute to their user research goals.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the Lead User Researcher role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Lead User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead User Researcher role. Highlight your relevant experience and skills that align with what we’re looking for, especially in user research methodologies and strategic leadership.
Showcase Your Impact: When detailing your past experiences, focus on how your research has influenced product strategy and business outcomes. We want to see the tangible results of your work, so don’t hold back on sharing those success stories!
Be Authentic: Let your personality shine through in your application. We value a collaborative culture, so showing us who you are and how you fit into our team dynamic can really make a difference. Don’t be afraid to express your passion for user research!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Giacom
✨Know Your Research Methodologies
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these methodologies in past projects, especially in a B2B SaaS context. This will show that you can lead research programmes effectively.
✨Showcase Your Strategic Thinking
Prepare examples of how your user research has influenced product strategy and business outcomes. Highlight specific instances where your insights led to significant changes or improvements, demonstrating your ability to align research with business objectives.
✨Familiarise Yourself with Tools
Brush up on the research tools mentioned in the job description, like UserZoom and Google Analytics. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running and can contribute from day one.
✨Emphasise Collaboration Skills
Since this role involves partnering with various teams, be prepared to talk about your experience working cross-functionally. Share examples of how you’ve collaborated with product management, design, and engineering to embed research into the product development lifecycle.
