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- Tasks: Lead user research initiatives and shape user-centred design across the organisation.
- Company: Join Giacom, a leading tech provider connecting resellers with innovative solutions.
- Benefits: Enjoy professional development, flexible culture, 25 days leave, and complimentary refreshments.
- Why this job: Make a real impact on product strategy and enhance user experiences for millions.
- Qualifications: Proven user research experience and expertise in both qualitative and quantitative methods.
- Other info: Diversity and equality are core values; we welcome all eligible candidates.
The predicted salary is between 36000 - 60000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Our vision is ambitious: to create the best possible experience for our reseller partners by leveraging data-driven insights to develop innovative products and services that push the boundaries of our sector.
We're seeking an exceptional Lead User Researcher to spearhead our user research practice and drive user-centred design across our organisation. This is a unique opportunity to shape how we understand and serve our customers while building a world-class research function from the ground up.
You'll join our dynamic product design team as a strategic leader, working at the intersection of user needs, business objectives, and technological possibilities. Your insights will directly influence product decisions that impact thousands of resellers and millions of end-users.
What you'll be doing
- Drive research strategy across multiple product workstreams, ensuring alignment with business roadmap and strategic priorities.
- Establish research standards and methodologies, providing expert guidance on tools, quality standards, and best practices organisation-wide.
- Design and execute comprehensive research programmes including qualitative studies, field observations, in-depth interviews, diary studies, concept testing, and usability studies for current and future products.
- Lead quantitative research initiatives including large-scale surveys, A/B tests, and analytics deep-dives, applying statistical rigour to ensure robust, actionable findings.
- Optimise information architecture through tree-tests, card-sorts, and other structural research methods.
- Partner closely with Product Management, Design, Engineering, and Business stakeholders to embed research throughout the product development lifecycle.
Your Experience
- Significant user research experience with at least 2 years in a senior or lead role.
- Proven track record of leading research programmes that have directly influenced product strategy and business outcomes.
- Deep expertise in both qualitative and quantitative research methodologies.
- Statistical literacy with experience designing studies, analysing data, and drawing valid conclusions.
- Experience working in fast-paced, technology-focused environments (B2B SaaS experience highly preferred).
Technical Skills Required
- Research Tools: Proficiency with tools like UserZoom, Maze, Optimal Workshop, or similar platforms.
- Analytics: Experience with Google Analytics, Mixpanel, Amplitude, or equivalent.
- Survey Tools: Advanced knowledge of Typeform, Qualtrics, or similar survey platforms.
- Prototyping: Familiarity with Figma, Sketch, or other design tools for research purposes.
- Statistical Analysis: Comfortable with SPSS, R, Python, or Excel for data analysis.
What's in it for you?
- Professional development budget for conferences, training, and certifications.
- Ownership of the user research function with significant autonomy and strategic influence.
- Collaborative culture with supportive colleagues across product, engineering, and business functions.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Information Services and IT Services and IT Consulting
Lead User Researcher employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead User Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Giacom on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Giacom's products and services. Show us that you understand their mission and how your user research skills can help shape their offerings. Tailor your examples to fit their needs!
✨Tip Number 3
Practice your presentation skills! You might need to showcase your research findings or methodologies during the interview. Make sure you can explain complex concepts clearly and confidently—this is key for a Lead User Researcher role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Giacom.
We think you need these skills to ace Lead User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead User Researcher role. Highlight your relevant experience and skills that align with what we’re looking for, especially in user research methodologies and strategic leadership.
Showcase Your Impact: When detailing your past experiences, focus on how your research has influenced product strategy and business outcomes. We want to see the tangible results of your work, so don’t hold back on the specifics!
Be Authentic: Let your personality shine through in your application. We value a collaborative culture, so showing us who you are and how you fit into our team dynamic can make a big difference.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Giacom
✨Know Your Research Methodologies
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss your experience with tools like UserZoom or Google Analytics, and how you've applied these methodologies in past projects.
✨Showcase Your Strategic Thinking
Prepare examples of how your user research has influenced product strategy. Think about specific instances where your insights led to significant business outcomes, and be ready to share these stories during the interview.
✨Understand the Company’s Vision
Familiarise yourself with Giacom's mission and the technology landscape they operate in. This will help you align your answers with their goals and demonstrate that you’re genuinely interested in contributing to their vision.
✨Prepare for Collaboration Questions
Since the role involves partnering with various teams, think of examples that highlight your collaborative skills. Be ready to discuss how you’ve worked with product management, design, and engineering teams to embed research into the product development lifecycle.