At a Glance
- Tasks: Support and maintain infrastructure, ensuring systems are reliable and secure.
- Company: Join Giacom, the UK's leading provider of tech solutions.
- Benefits: Hybrid working, 25 days leave, birthday off, and career development opportunities.
- Other info: Diversity and equality are at our core; we welcome all applicants.
- Why this job: Make a real impact in a fast-growing, innovative tech environment.
- Qualifications: Basic IT infrastructure knowledge and a willingness to learn.
The predicted salary is between 50310 - 61490 £ per year.
Join Giacom – the UK's only provider of Communications, Cloud, Hardware and Billing through a single platform.
We connect technology resellers and service providers with market-leading solutions, helping them deliver brilliant technology outcomes for businesses nationwide.
If you're looking to be part of a fast-growing, innovative organisation where your work makes a real impact, we'd love to hear from you.
The Junior Infrastructure Engineer supports the delivery and maintenance of the organisation’s infrastructure, ensuring systems are reliable, secure, and meet business needs.
Working within the Tech Ops team, this role assists with day-to-day operations, troubleshooting, and incident investigation work across servers, networks, storage, and cloud platforms.
The Junior Engineer is key to providing responsive support, learning new technologies, and contributing to the smooth running of infrastructure that underpins the organisation’s activities.
- What You'll Be Doing
- Assist with the monitoring, maintenance, and support of infrastructure (servers, networks, storage, cloud).
- Respond to incidents and service requests, escalating as needed.
- Support the implementation of infrastructure changes and upgrades.
- Maintain accurate records and documentation for systems and processes.
- Participate in routine system checks, backups, and patching activities.
- Follow IT policies, security standards, and data protection requirements.
- Collaborate with other team members and teams to resolve issues.
- Contribute to disaster recovery and business continuity activities.
- Provide basic technical support and guidance to end users.
- Proactively develop technical skills and knowledge through training and mentoring.
Skills, Qualifications, And Experience
- Recent, commercial experience working within IT Infrastructure.
- Basic understanding of Microsoft technologies (Windows Server, Active Directory, M365).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Willingness to learn and develop technical skills.
- Good problem-solving and communication abilities.
- Ability to follow instructions and work as part of a team.
- Relevant IT qualification (e. g. Comp TIA, Microsoft Fundamentals, or equivalent).
- Participation in IT-related projects or extracurricular activities.
What's in it for you?
- Hybrid working (3 days per week in our Prudhoe office, 2 remote)
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values.
As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds.
We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Junior Infrastructure Engineer employer: Giacom
Giacom is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Atlassian Cloud & ITSM Platform Lead role. With a hybrid working environment, ample development opportunities, and unique benefits like a day off for your birthday, Giacom prioritises employee well-being and growth, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Giacom values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Giacom might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Giacom!
✨Direct Apply to Giacom
Let's not forget to apply directly through the Giacom website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Giacom.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Giacom. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Giacom
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
