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- Tasks: Manage support requests and troubleshoot issues across our tech platforms.
- Company: Join a dynamic tech company connecting resellers with top IT solutions.
- Benefits: Enjoy flexible working, 25 days leave, and a no dress code policy.
- Why this job: Make a real impact while developing your tech skills in a supportive environment.
- Qualifications: Experience in support roles and a passion for technology are essential.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.
Platform Support is responsible for the timely resolution of all manner of issues affecting the business from partner setup/liaison, configuration, data integrity, performance, stability, reliability, and security of our customer facing platforms across Cloud, Comms, Distribution and Hardware. This is a Technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. As well as providing general platform support, you will help support the other areas of Platform running and maintaining infrastructure for the application to make sure the customer platforms can handle the expected load and recover from failures. Training will be available to develop specific skills required for the role.
What you’ll be doing:
- Manage and take ownership of support requests, issues, incidents, and defects across the platforms.
- Management of incidents across the platforms.
- Input into the root cause analysis and incident post-mortems off the back of service restoration.
- Troubleshooting and resolving issues and incidents for first contact resolutions.
- Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
- Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes.
Experience & Qualifications:
- Demonstratable experience within the support space.
- Demonstratable experience within the Incident & Problem space.
- Client-centric approach with ability to be flexible with workload patterns.
- Demonstratable experience with Incident Management tools and processes across Agile spaces.
- A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.
- A working knowledge of SQL.
- Experience with Jira / Confluence.
What’s in it for you?
- Flexible working.
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
IT Support Engineer in Derby employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Derby
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you get that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the technical side of things! Brush up on your SQL skills and be ready to discuss your experience with incident management tools like Jira and Confluence. Showing you’re technically savvy will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace IT Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Support Engineer role. Highlight your experience with incident management tools and any relevant technical skills, like SQL. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how your client-centric approach aligns with our mission. Let us know why you're excited about the opportunity to work with us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in the past. We love candidates who can demonstrate their troubleshooting abilities and how they’ve contributed to incident management processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Giacom
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around incident management tools and SQL. Be ready to discuss how you've used these in past roles, as it shows you're not just familiar with the concepts but can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous positions. Think about specific incidents where you managed to resolve a problem quickly or improved a process. This will demonstrate your proactive approach and ability to handle pressure.
✨Understand the Company’s Platform
Familiarise yourself with the company’s products and services. Knowing how their platform connects technology resellers and service providers will help you tailor your answers and show that you're genuinely interested in the role and the business.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how they measure success in the role. It shows you're engaged and eager to learn more about how you can contribute.
