At a Glance
- Tasks: Lead delivery of tech projects, balancing Agile initiatives and live service activities.
- Company: Join Giacom, a unique provider of Comms, Cloud, and IT solutions.
- Benefits: Enjoy flexible working, 25 days leave, and a supportive learning environment.
- Other info: Diversity is key; we welcome all backgrounds to apply!
- Why this job: Make a real impact in tech while developing your career in a dynamic team.
- Qualifications: Experience in Agile delivery management and strong communication skills required.
The predicted salary is between 54000 - 66000 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
The Delivery Lead is responsible for coordinating and governing delivery across both Agile change initiatives and live service activities.
The role ensures that planned work, operational tasks, and support activities are prioritised, managed, and delivered efficiently in line with business goals and service expectations.
Working closely with engineering teams, Product, and stakeholders, the Delivery Lead provides clear structure, visibility, and control across delivery.
They balance feature development with operational demands such as incidents, data processing, and production support, ensuring both delivery progress and service stability.
The role acts as the central point of accountability for delivery outcomes, providing transparency on progress, risks, and capacity while driving continuous improvement across both delivery and operational practices.
- What You\'ll Be Doing
- Plan and manage delivery across both change and operational work, ensuring timelines, priorities, and scope are clear and aligned with Product, Programme, and stakeholder goals
- Own prioritisation and flow of work, balancing planned delivery with incidents, data processing, production issues, and customer fixes using Agile and flow-based practices (Scrum, Kanban, Scrumban)
- Ensure delivery commitments are met, with work completed to definition of done, and maintain accurate tracking in Jira across all work types
- Coordinate teams and delivery activities, working closely with developers, QA, and 3rd line/support engineers to manage dependencies, resolve issues, and maintain progress
- Identify and remove impediments, managing risks, issues, and dependencies to protect both delivery outcomes and service stability
- Track, forecast, and report delivery performance, providing clear visibility of progress, capacity, risks, and service health using agreed metrics
- Govern operational delivery, ensuring SLAs are met, proactively managing breaches, and maintaining control over Run activities
- Facilitate team alignment and improvement, including Scrum ceremonies where appropriate, and drive continuous improvement through metrics, retrospectives, and reviews
- Maintain strong stakeholder communication, acting as the central coordination point across Engineering, Product, Support, and business stakeholders, including customer engagement where required
Skills, Qualifications, And Experience
- Strong delivery management across Agile and operational environments
- Proven ability to manage both planned and reactive workloads
- Experience with Agile and flow-based frameworks (Scrum, Kanban, Scrumban)
- Strong prioritisation, risk, and dependency management
- Experience using delivery metrics to track performance and improvement
- Clear communication with technical and non-technical stakeholders
- Understanding of incident management and live service environments
- Experience driving Software Agile Teams
- Technical Project Management experience
- Work experience as a Software Developer (Preferred) Or QA Engineer;
- BSc in Software Engineering or equivalent work experience as a SW Developer or QA engineer
What\'s in it for you?
- Flexible working.
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\'ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values.
As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds.
We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Delivery Lead employer: Giacom
Giacom is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Atlassian Cloud & ITSM Platform Lead role. With a hybrid working environment, ample development opportunities, and unique benefits like a day off for your birthday, Giacom prioritises employee well-being and growth, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Delivery Lead at Giacom!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Giacom or be willing to refer you for that Delivery Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Giacom who’s on the lookout for their next Delivery Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Delivery Lead role at Giacom!
We think you need these skills to ace Delivery Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Giacom. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Giacom
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Giacom. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
