Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional support to partners and manage reseller orders.
- Company: Giacom connects technology resellers with top IT, Comms, and Cloud products.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a no dress code policy.
- Why this job: Join a diverse team with a focus on innovation and personal development.
- Qualifications: Strong communication skills and a desire to succeed are essential.
- Other info: Full training provided; perfect for entry-level candidates.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Advisors role at Giacom
2 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Advisors role at Giacom
Get AI-powered advice on this job and more exclusive features.
This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Giacom
Leading Technology Recruitment for Giacom
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson.
Full technical training will be given, though you\’ll need to come already set with some fantastic customer service skills!!
What you\’ll be doing:
- Providing exceptional support and service to our partners
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Customer Service and Support duties
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience:
- IT skills/knowledge
- A desire to succeed and develop
- Exceptional communication skills
- Accuracy and attention to detail
- Ability to multi task and problem solve
- Flexible approach to work
- Excellent team player
- Self-motivated and enthusiastic
- Ability to work under pressure to set deadlines.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Giacom by 2x
Sign in to set job alerts for “Customer Service Advisor” roles.
Greater Manchester, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 1 week ago
Hapton, England, United Kingdom 1 week ago
Bury, England, United Kingdom 2 weeks ago
Night Office Customer Service Representative
Nelson, England, United Kingdom 4 days ago
Fan Experience Supervisor – Customer Services
Manchester, England, United Kingdom 22 hours ago
Rossendale, England, United Kingdom 2 weeks ago
Burnley, England, United Kingdom 3 weeks ago
Bradford, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 3 days ago
Bury, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 1 day ago
Preston, England, United Kingdom 2 months ago
Brighouse, England, United Kingdom 3 weeks ago
Customer Happiness Advisor (Temp to Perm)
Customer Service Advisor – Energy (Manchester)
Manchester, England, United Kingdom 4 hours ago
Halifax, England, United Kingdom 23 hours ago
Leyland, England, United Kingdom 1 week ago
Colne, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 5 days ago
Greater Manchester, England, United Kingdom 1 week ago
Part Time Customer Service Advisor – Evenings
Preston, England, United Kingdom 2 weeks ago
West Yorkshire, England, United Kingdom 2 weeks ago
Blackburn, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Advisors employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarise yourself with Giacom's platform and services. Understanding their offerings will not only help you answer questions during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills, especially related to IT and customer service systems. Being able to discuss your experience with similar tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or escalations in the past. This will showcase your problem-solving abilities and your capacity to provide exceptional support.
✨Tip Number 4
Showcase your enthusiasm for teamwork and collaboration. Giacom values team players, so be ready to discuss how you've contributed to a positive team environment in previous roles.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT knowledge. Use specific examples from previous roles to demonstrate your ability to handle complaints, provide support, and manage orders.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your communication skills and ability to work under pressure.
Showcase Relevant Experience: If you have experience in a similar role or industry, be sure to include that in your application. Highlight any achievements or recognitions that showcase your ability to succeed in a customer service environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Giacom
✨Showcase Your Customer Service Skills
Since the role requires fantastic customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional support.
✨Demonstrate Technical Knowledge
Familiarise yourself with basic IT concepts and terminology, as you'll be providing technical advice. Showing that you have a grasp of relevant technology will impress the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've had to investigate issues and come up with effective solutions, especially in a customer service context.
✨Emphasise Teamwork and Flexibility
Giacom values team players who can adapt to changing situations. Be ready to discuss how you've worked collaboratively in the past and how you handle pressure while maintaining a positive attitude.
