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- Tasks: Support resellers with calls and emails, resolving issues and managing orders.
- Company: Giacom connects over 5,000 tech providers, simplifying access to solutions for UK businesses.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a no dress code policy!
- Why this job: Join a dynamic team in a fast-paced industry with growth opportunities and a supportive culture.
- Qualifications: Customer service skills and a desire to learn; technical training provided.
- Other info: Diversity is key here; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – Ethernet Support
Join to apply for the Customer Service Advisor – Ethernet Support role at Giacom
Customer Service Advisor – Ethernet Support
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor – Ethernet Support role at Giacom
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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.
We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK\’s top Telco\’s, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.
As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.
This role is in our Operational area offering day to day support and advice to our resellers via calls and emails. It is a busy, varied role which can involve multitasking and working to tight deadlines.
Full technical training will be given, though you\’ll need to come already set with some fantastic customer service skills!!
What You\’ll Be Doing
- Providing exceptional support and service to our Resellers
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Customer Service and Support duties
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Skills
- Customer engagement skills
- IT skills/knowledge
- A desire to succeed and develop
- Exceptional communication skills
- Accuracy and attention to detail
- Ability to multi task and problem solve
- Flexible approach to work
- Excellent team player
- Self-motivated and enthusiastic
- Ability to work under pressure to set deadlines.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Service Advisor - Ethernet Support employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Ethernet Support
✨Tip Number 1
Familiarise yourself with the key technologies and services that Giacom supports, such as BT, Vodafone, and Microsoft. Understanding these will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by simulating common scenarios you might encounter in the role. This could include handling complaints or providing technical advice, which will prepare you for the fast-paced environment at Giacom.
✨Tip Number 3
Network with current or former employees of Giacom on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Showcase your ability to multitask and work under pressure by preparing examples from your past experiences. Be ready to discuss how you've successfully managed multiple priorities, as this is crucial for the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor - Ethernet Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor - Ethernet Support. Familiarise yourself with the skills required, such as customer engagement and IT knowledge, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to handle complaints, provide technical advice, and manage orders. Use specific examples to showcase your skills.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Giacom and how your skills align with their values, particularly in providing exceptional support to resellers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at Giacom
✨Showcase Your Customer Service Skills
Since this role heavily relies on exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to empathise and resolve issues effectively.
✨Demonstrate Technical Knowledge
While full technical training will be provided, having a basic understanding of IT services and products can set you apart. Brush up on common technical terms and concepts related to Ethernet support to show your enthusiasm and readiness to learn.
✨Prepare for Multitasking Scenarios
The job involves multitasking and working under pressure. Think of instances where you've successfully managed multiple tasks simultaneously and be ready to discuss these experiences during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that demonstrate your interest in the company and the role. Inquire about the team dynamics, training processes, or how success is measured in the position.