At a Glance
- Tasks: Support customers with billing queries and ensure accurate invoices.
- Company: Join Giacom, a leading provider of IT, Comms, and Cloud solutions.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a pension plan.
- Other info: No dress code and plenty of learning opportunities await you!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer-focused mindset and strong communication skills are key.
The predicted salary is between 25000 - 30000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We’re looking for a customer‑focused Billing Analyst to provide dependable, high‑quality billing support across telecoms and IT services. Acting as a trusted extension of our clients’ billing teams, you’ll play a key role in ensuring invoices are accurate, queries are handled with care, and customers feel supported every step of the way. Please note, this role is fixed term for a period of 9 months.
What You'll Be Doing
- Building strong working relationships with nominated customers and taking ownership of their billing experience
- Ensuring invoices are accurate, clear and delivered on time
- Carrying out regular checks to maintain billing quality and identify any potential issues early
- Supporting customers with billing queries, fraud checks and billing cycles in a calm, reassuring way
- Providing guidance and expertise using our Eclipse billing platform
- Helping customers understand their billing data and identify opportunities to improve profitability
- Consistently delivering a high standard of service and meeting agreed SLAs
Your Experience
- Experience in a similar role is helpful, but not essential. Having the right mindset and approach is more important
- A strong attention to detail, balanced with a customer‑first mindset
- Confident, clear communication skills and a genuine desire to help customers
- The ability to manage priorities and stay calm under pressure
- Comfort using Microsoft Office and learning new systems
- A proactive team player who takes ownership and manages their workload effectively
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Service Advisor - Billing (FTC) employer: Giacom
At Giacom, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a Customer Service Advisor in Billing, you'll benefit from extensive learning and development opportunities, a generous holiday allowance including your birthday off, and a relaxed dress code that allows you to express your individuality. Join us in our vibrant office environment where your contributions are recognised, and you can truly make a difference in delivering outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Billing (FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to billing and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled billing queries or improved processes in previous roles. This will demonstrate your proactive approach and customer-first mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor - Billing (FTC)
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share specific examples that demonstrate your commitment to a great customer experience.
Be Detail-Oriented:Since accuracy is key in billing, emphasise your attention to detail. Mention any experiences where you’ve had to manage data or ensure precision in your work. This will show us that you understand the importance of getting things right.
Communicate Clearly:Your written communication skills are crucial for this role. Use clear and concise language in your application, and don’t hesitate to showcase your ability to explain complex information simply. We love candidates who can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Giacom!
How to prepare for a job interview at Giacom
✨Know Your Stuff
Familiarise yourself with Giacom's services and the Eclipse billing platform. Understanding how their system works will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries calmly and effectively, as this is crucial for a Billing Advisor role.
✨Attention to Detail is Key
Be ready to discuss how you ensure accuracy in your work. You might be asked about how you handle billing discrepancies or maintain quality checks, so have some specific examples in mind.
✨Stay Calm Under Pressure
Think of situations where you've had to manage multiple priorities or stressful scenarios. Demonstrating your ability to stay composed while delivering high-quality service will resonate well with the interviewers.
