At a Glance
- Tasks: Provide top-notch support and manage reseller orders while resolving issues.
- Company: Join a dynamic IT services company that values diversity and innovation.
- Benefits: Enjoy 25 days off, your birthday off, and a flexible dress code.
- Other info: We celebrate diversity and encourage all backgrounds to apply.
- Why this job: Kickstart your career with training, a supportive team, and a focus on personal growth.
- Qualifications: Bring your customer service skills and a passion for problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson.
Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!
What You'll Be Doing
- Providing exceptional support and service to our partners
- To be the first point of contact for complaints and escalations within the team and for our Resellers
- Provisioning and Managing reseller orders using our mainframe internal systems as required
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Customer Service and Support duties
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning issues
- Provide technical advice to resellers and internal staff
- Schedule and action all tasks to completion within specified timescales
- Ensure all systems are kept fully updated for each action and point of customer contact.
Skills & Experience
- Customer engagement skills
- IT skills/knowledge
- A desire to succeed and develop
- Exceptional communication skills
- Accuracy and attention to detail
- Ability to multi task and problem solve
- Flexible approach to work
- Excellent team player
- Self-motivated and enthusiastic
- Ability to work under pressure to set deadlines.
What's in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Customer Service Advisor in Nelson employer: Giacom
As a Customer Service Advisor in Nelson, you will join a dynamic team that prioritises exceptional service and employee growth. With a commitment to diversity and equality, the company offers extensive learning opportunities, a flexible work environment with no dress code, and generous benefits including 25 days of annual leave plus your birthday off. This is an excellent opportunity for those looking to develop their career in a supportive and innovative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Nelson
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your technical knowledge related to IT services, as this role requires providing technical advice. Being able to discuss relevant technologies can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing exercises. This will prepare you for the types of interactions you'll have with resellers and suppliers.
✨Tip Number 4
Showcase your enthusiasm for the role and the company during your interactions. Employers love candidates who are genuinely excited about the opportunity and align with their values.
We think you need these skills to ace Customer Service Advisor in Nelson
Some tips for your application 🫡
Highlight Customer Service Skills:Make sure to emphasise your customer service experience in your CV and cover letter. Use specific examples that showcase your ability to handle complaints, provide support, and communicate effectively.
Tailor Your Application:Customise your CV and cover letter to align with the job description. Mention relevant skills such as IT knowledge, problem-solving abilities, and your flexible approach to work, which are crucial for this role.
Show Enthusiasm:Express your desire to succeed and develop within the company. Highlight any previous experiences where you demonstrated motivation and enthusiasm, as these traits are highly valued in a Customer Service Advisor.
Proofread Your Documents:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is key, especially in a role that requires accuracy and communication.
How to prepare for a job interview at Giacom
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer engagement, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve complaints and provide exceptional service.
✨Demonstrate Technical Knowledge
Even though full training will be provided, it's beneficial to show that you have a basic understanding of IT systems. Brush up on any relevant technical skills or knowledge that could help you in managing reseller orders and resolving issues.
✨Emphasise Your Problem-Solving Abilities
The role requires investigating root causes of issues, so be ready to discuss how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Exude Enthusiasm and Team Spirit
As a self-motivated and enthusiastic candidate, make sure to convey your passion for the role and your willingness to work collaboratively. Share examples of how you've contributed to team success in the past.
