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For Companies At a Glance
- Tasks: Help customers navigate the aBILLity platform and provide top-notch support.
- Company: Giacom connects tech resellers with the best IT, Comms, and Cloud products.
- Benefits: Enjoy 25 days off, flexible dress code, and career development opportunities.
- Why this job: Join a team that values diversity and empowers you to make a real impact.
- Qualifications: Experience with aBILLity, strong communication skills, and a passion for customer service.
- Other info: This is an entry-level, full-time role in a supportive and innovative environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Customer Experience Engineer – aBILLity Billing
Join to apply for the Customer Experience Engineer – aBILLity Billing role at Giacom
Customer Experience Engineer – aBILLity Billing
3 days ago Be among the first 25 applicants
Join to apply for the Customer Experience Engineer – aBILLity Billing role at Giacom
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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Are you passionate about customer success, billing systems, and tech that makes a real impact? Join our team as a CX Engineer and help shape how our customers experience the aBILLity platform.
At Giacom, we don’t just support products – we support people. We’re looking for a Customer Experience Engineer who thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning. If you\’re excited by the idea of blending technical know-how with customer-centricity, we want to hear from you.
What You\’ll Be Doing
- Leading the onboarding journey for new customers – from implementation and data migration to initial bill runs and system training.
- Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform.
- Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care.
- Supporting customers during their first billing cycles and helping them build confidence with the platform.
- Proactively identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience.
- Contributing to training resources, documentation, and service improvement initiatives that make a lasting impact.
Your Experience
- Demonstrable experience with the aBILLity billing platform.
- A solid understanding of the telecoms industry.
- Confident communication and customer training skills.
- A proactive, problem-solving mindset and a genuine passion for service.
- Strong organisational skills and the ability to juggle tasks under pressure.
- Experience with Microsoft Office and general IT fluency.
- Familiarity with ITIL practices.
- Knowledge of Microsoft Azure, SQL, or Active Directory is desirable.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Experience Engineer - aBILLity Billing employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Engineer - aBILLity Billing
✨Tip Number 1
Familiarise yourself with the aBILLity billing platform. Since this role requires demonstrable experience with the platform, consider exploring online resources or tutorials to deepen your understanding and showcase your knowledge during discussions.
✨Tip Number 2
Brush up on your telecoms industry knowledge. Understanding the nuances of the telecoms sector will not only help you in the role but also impress the hiring team, showing that you're genuinely interested in the field.
✨Tip Number 3
Practice your communication skills. As a Customer Experience Engineer, you'll need to convey complex information clearly. Engage in mock training sessions or role-plays to build confidence in delivering customer training.
✨Tip Number 4
Network with current or former employees of Giacom. Connecting with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Customer Experience Engineer - aBILLity Billing
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Engineer at Giacom. Highlight your passion for customer success and technical know-how in your application.
Tailor Your CV: Customise your CV to reflect your experience with billing systems, particularly the aBILLity platform. Emphasise any relevant skills such as problem-solving, customer training, and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to support customers and improve their experience with the aBILLity platform.
Showcase Relevant Skills: In your application, highlight your familiarity with ITIL practices, Microsoft Office, and any knowledge of SQL or Azure. These skills are desirable for the position and can set you apart from other candidates.
How to prepare for a job interview at Giacom
✨Know the aBILLity Platform
Make sure you have a solid understanding of the aBILLity billing platform. Familiarise yourself with its features and functionalities, as well as common issues users face. This will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries or technical issues in the past. Highlight your proactive approach to problem-solving, as this is crucial for a Customer Experience Engineer role.
✨Emphasise Communication Skills
Since the role involves training customers and providing support, be ready to discuss your communication style. Share experiences where you've effectively conveyed complex information in an easy-to-understand manner.
✨Demonstrate Passion for Customer Success
Express your genuine interest in helping customers succeed with the aBILLity platform. Discuss any relevant experiences that showcase your commitment to customer service and how you can contribute to enhancing their experience.
