At a Glance
- Tasks: Lead user research to shape products and enhance user experience.
- Company: Join Giacom, a pioneering tech company transforming the industry.
- Benefits: Professional development budget, flexible work culture, and 25 days annual leave.
- Other info: Dynamic team environment with significant autonomy and growth opportunities.
- Why this job: Make a real impact on product strategy and user satisfaction.
- Qualifications: 2+ years in user research with expertise in qualitative and quantitative methods.
The predicted salary is between 60000 - 75000 £ per year.
Join to apply for the Lead User Researcher role at Giacom. Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Our vision is ambitious: to create the best possible experience for our reseller partners by leveraging data-driven insights to develop innovative products and services that push the boundaries of our sector.
We are seeking an exceptional Lead User Researcher to spearhead our user research practice and drive user-centred design across our organisation. This is a unique opportunity to shape how we understand and serve our customers while building a world-class research function from the ground up.
You will join our dynamic product design team as a strategic leader, working at the intersection of user needs, business objectives, and technological possibilities. Your insights will directly influence product decisions that impact thousands of resellers and millions of end-users.
What you’ll be doing:
- Strategic Leadership
- Drive research strategy across multiple product workstreams, ensuring alignment with business roadmap and strategic priorities.
- Establish research standards and methodologies, providing expert guidance on tools, quality standards, and best practices organisation-wide.
- Design and execute comprehensive research programmes including qualitative studies, field observations, in-depth interviews, diary studies, concept testing, and usability studies for current and future products.
- Lead quantitative research initiatives including large-scale surveys, A/B tests, and analytics deep-dives, applying statistical rigour to ensure robust, actionable findings.
- Optimise information architecture through tree-tests, card-sorts, and other structural research methods.
- Partner closely with Product Management, Design, Engineering, and Business stakeholders to embed research throughout the product development lifecycle.
- Your Experience
- Significant user research experience with at least 2 years in a senior or lead role.
- Proven track record of leading research programmes that have directly influenced product strategy and business outcomes.
- Deep expertise in both qualitative and quantitative research methodologies.
- Statistical literacy with experience designing studies, analysing data, and drawing valid conclusions.
- Experience working in fast-paced, technology-focused environments (B2B SaaS experience highly preferred).
- Technical Skills Required
- Research Tools: Proficiency with tools like UserZoom, Maze, Optimal Workshop, or similar platforms.
- Analytics: Experience with Google Analytics, Mixpanel, Amplitude, or equivalent.
- Survey Tools: Advanced knowledge of Typeform, Qualtrics, or similar survey platforms.
- Prototyping: Familiarity with Figma, Sketch, or other design tools for research purposes.
- Statistical Analysis: Comfortable with SPSS, R, Python, or Excel for data analysis.
What’s in it for you?
- Professional development budget for conferences, training, and certifications.
- Ownership of the user research function with significant autonomy and strategic influence.
- Collaborative culture with supportive colleagues across product, engineering, and business functions.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus.
Lead User Researcher in Cardiff employer: Giacom
Giacom is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Atlassian Cloud & ITSM Platform Lead role. With a hybrid working environment, ample development opportunities, and unique benefits like a day off for your birthday, Giacom prioritises employee well-being and growth, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Lead User Researcher in Cardiff
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Giacom for a Lead User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Giacom before they go live!
We think you need these skills to ace Lead User Researcher in Cardiff
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead User Researcher at Giacom, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Giacom does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Giacom. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Giacom.
How to prepare for a job interview at Giacom
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Giacom, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Giacom might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Giacom!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Giacom is looking for.
