At a Glance
- Tasks: Guide customers through onboarding and lead data migrations on our billing platforms.
- Company: Join Giacom, a leader in IT, Comms, and Cloud solutions.
- Benefits: Flexible working, 25 days leave, and a pension plan for your future.
- Other info: Diversity is key; we welcome all backgrounds to apply!
- Why this job: Make a real impact by helping businesses optimise their billing systems.
- Qualifications: Experience with billing systems and strong problem-solving skills.
The predicted salary is between 36000 - 60000 € per year.
Giacom is the only provider of Comms, Cloud, Hardware, and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
What You’ll Be Doing
- Leading the onboarding journey for new customers – from implementation and data migration to initial bill runs and system training.
- Providing expert advice and guidance on billing best practices, system configuration, and day‑to‑day use of the aBILLity platform.
- Supporting customers during their first billing cycles and helping them build confidence with the platform.
- Proactively identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience.
- Contributing to training resources, documentation, and service improvement initiatives that make a lasting impact.
Your Experience
- Demonstrable experience with the aBILLity billing platform.
- A solid understanding of the telecoms industry.
- Confident communication and customer training skills.
- A proactive, problem‑solving mindset and a genuine passion for service.
- Strong organisational skills and the ability to juggle tasks under pressure.
- Experience with Microsoft Office and general IT fluency.
- Familiarity with ITIL practices.
- Knowledge of Microsoft Azure, SQL, or Active Directory is desirable.
What’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability‑confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drive innovation.
Billing Migration Specialist in Nelson employer: Giacom
Giacom is an exceptional employer that prioritises employee growth and well-being, offering flexible working arrangements and a commitment to professional development through various learning opportunities. With a vibrant work culture that embraces diversity and encourages individuality, employees enjoy generous benefits such as 25 days of annual leave plus their birthday off, alongside a supportive environment that fosters collaboration and innovation in the IT services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Migration Specialist in Nelson
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Giacom. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to billing systems and customer onboarding. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of how you've gone above and beyond to help customers. This aligns perfectly with Giacom's customer-first mindset and will make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Billing Migration Specialist position.
We think you need these skills to ace Billing Migration Specialist in Nelson
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Billing Migration Specialist role. Highlight your experience with billing systems and any relevant projects you've worked on. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-first mindset and any experience in system migrations.
Show Off Your Communication Skills:Since this role involves advising customers and delivering training, make sure your application showcases your excellent communication abilities. We love candidates who can engage stakeholders effectively!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Giacom!
How to prepare for a job interview at Giacom
✨Know Your Billing Systems
Make sure you brush up on your knowledge of billing systems, especially within Telecoms or MSP environments. Be ready to discuss specific examples of how you've handled data migrations or system implementations in the past.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving skills during the interview. Think of scenarios where you've had to troubleshoot issues or optimise processes, and be ready to share those stories.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experience and ideas.
✨Embrace the Customer-First Mindset
Giacom values a proactive, customer-first approach. Be prepared to talk about how you've put customers at the centre of your work in the past and how you plan to do so in this role.
