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- Tasks: Ensure accurate billing for telecoms and IT services while supporting clients with queries.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products through one platform.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code for a relaxed work environment.
- Why this job: Make a real impact on customer experience while developing your skills in a supportive team.
- Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: Diversity is key at Giacom; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Analyst to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What You’ll Be Doing- Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
- Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
- Maintain data accuracy by processing completed orders and performing regular billing checks.
- Support customer profitability through detailed reporting and analysis of billing data.
- Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
- Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
- Build strong client relationships and work closely with suppliers to resolve issues.
- Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
- Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
- A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
- Experience of working in a billing environment.
- Excellent communication and customer service skills, ideally with experience in a customer-facing role.
- Strong attention to detail and the ability to interpret written and verbal requirements accurately.
- A collaborative team player with a professional, customer-focused mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
- Experience using telecom billing platforms such as aBILLity or Affinity.
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Billing Analyst employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst
✨Tip Number 1
Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding these platforms will not only help you during the interview but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and reporting. Being able to showcase your proficiency in handling billing data can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in previous roles. This will highlight your customer service skills and your ability to maintain strong client relationships, which is crucial for this position.
✨Tip Number 4
Research Giacom's services and their approach to customer experience. Showing that you understand their business model and values during your discussions can demonstrate your genuine interest in the role.
We think you need these skills to ace Billing Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Billing Analyst position at Giacom. Understand the key responsibilities and required skills, such as attention to detail and experience in a billing environment.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service skills, proficiency in Microsoft Office, and any experience with telecom billing platforms like aBILLity or Affinity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a great fit. Mention specific examples of how you've successfully managed billing processes or resolved customer queries in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Billing Analyst role.
How to prepare for a job interview at Giacom
✨Understand the Billing Process
Before your interview, make sure you have a solid grasp of the billing processes specific to telecom and IT services. Familiarise yourself with common billing platforms like aBILLity and Affinity, as this knowledge will demonstrate your readiness for the role.
✨Showcase Your Attention to Detail
As a Billing Analyst, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped resolve billing issues or improved accuracy. This will highlight your suitability for the role.
✨Prepare for Customer Service Scenarios
Since the role involves managing client relationships and resolving queries, be ready to discuss how you've handled challenging customer service situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their billing systems, team dynamics, or how they measure success in the Billing Analyst position. This demonstrates your enthusiasm and proactive mindset.
