Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accurate billing for telecoms and IT services, ensuring client satisfaction.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in the UK.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
- Why this job: Make a real impact on customer experience while developing your career in a supportive environment.
- Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Diversity is key at Giacom; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Billing Administrator role at Giacom
Join to apply for the Billing Administrator role at Giacom
Get AI-powered advice on this job and more exclusive features.
This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Administrator to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you\’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What You\’ll Be Doing
- Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
- Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
- Maintain data accuracy by processing completed orders and performing regular billing checks.
- Support customer profitability through detailed reporting and analysis of billing data.
- Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
- Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
- Build strong client relationships and work closely with suppliers to resolve issues.
- Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
- Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
Your Experience
- A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
- Experience of working in a billing environment.
- Excellent communication and customer service skills, ideally with experience in a customer-facing role.
- Strong attention to detail and the ability to interpret written and verbal requirements accurately.
- A collaborative team player with a professional, customer-focused mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
- Experience using telecom billing platforms such as aBILLity or Affinity.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Finance
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Giacom by 2x
Sign in to set job alerts for “Billing Administrator” roles.
Loughborough, England, United Kingdom 1 month ago
Contract Administrator (Part Time – 25 hours)
Matlock Bath, England, United Kingdom 1 day ago
Nottingham, England, United Kingdom 7 hours ago
Nottingham, England, United Kingdom 1 day ago
Mansfield, England, United Kingdom 4 days ago
Burton Upon Trent, England, United Kingdom 1 week ago
Bingham, England, United Kingdom 1 week ago
7827 – Case Administrator – National Security Unit Midlands
Event Organiser, Judicial Office (Ref: 7502)
Loughborough, England, United Kingdom 2 weeks ago
Loughborough, England, United Kingdom 5 days ago
Bingham, England, United Kingdom 1 week ago
Derby, England, United Kingdom 4 days ago
Administrative Officer – Nottingham (Ref: 7912)
Nottingham, England, United Kingdom 5 days ago
Derbyshire, England, United Kingdom 2 weeks ago
Ashover, England, United Kingdom 6 days ago
Swadlincote, England, United Kingdom 1 day ago
Tamworth, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 1 week ago
Ashby-De-La-Zouch, England, United Kingdom 2 weeks ago
Leicester, England, United Kingdom 7 hours ago
Nottingham, England, United Kingdom 1 week ago
Chesterfield, England, United Kingdom 2 months ago
Nottingham, England, United Kingdom 2 weeks ago
Admin Assistant – Special Educational Needs Tribunal (SEND) – Loughborough (Evening Working Team) (Ref: 8032)
Loughborough, England, United Kingdom 1 day ago
Leicester, England, United Kingdom 7 hours ago
Nottingham, England, United Kingdom 22 hours ago
Syston, England, United Kingdom 1 month ago
Derby, England, United Kingdom 4 days ago
Derby, England, United Kingdom 4 weeks ago
Linby, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Billing Administrator employer: Giacom
Contact Detail:
Giacom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding how these platforms work will not only boost your confidence during interviews but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building strong client relationships. Think of examples from your past experiences where you successfully resolved customer queries or improved their experience.
✨Tip Number 3
Highlight your attention to detail in conversations. Since accuracy is crucial in billing, be prepared to discuss how you've ensured precision in previous roles, whether through data entry or managing financial records.
✨Tip Number 4
Demonstrate your adaptability by sharing instances where you've successfully managed changing priorities. This will resonate well with the team at Giacom, who value a flexible approach in their fast-paced environment.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing Administrator. Familiarise yourself with telecom billing processes and the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in billing environments and customer service. Emphasise your attention to detail and any experience with telecom billing platforms like aBILLity or Affinity.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for accuracy and customer service. Mention specific examples from your past experiences that demonstrate your ability to manage billing processes effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Giacom
✨Know Your Billing Systems
Familiarise yourself with telecom billing platforms like aBILLity and Affinity. Be prepared to discuss your experience with these systems and how you've used them to resolve billing queries in the past.
✨Demonstrate Attention to Detail
As a Billing Administrator, accuracy is key. During the interview, highlight specific examples where your attention to detail made a difference in your previous roles, especially in billing or data management.
✨Showcase Customer Service Skills
Giacom values customer-focused individuals. Prepare to share instances where you successfully managed client relationships or resolved customer issues, demonstrating your commitment to excellent service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to billing discrepancies or customer complaints, and be ready to explain how you would handle them effectively.
