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- Tasks: Manage complex billing cycles and resolve queries while supporting the team.
- Company: Giacom connects resellers to top IT, Comms, and Cloud products for UK businesses.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
- Why this job: Join a diverse team focused on innovation and personal development.
- Qualifications: Experience with billing systems and strong analytical skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
The Bureau Billing team deliveraccurate, timely billing for telecoms and IT services, aligned with each client’s contract. Acting as an extension of our clients’ billing departments, we ensure industry best practices are followed and maintain the highest standards of accreditation.
As a Senior Bureau Billing Analyst, you’ll play a key role in delivering precise billing and supporting the wider team. You\’ll manage day-to-day billing tasks, offer insights to help clients improve profitability, and may mentor junior team members as needed. A strong eye for detail and a commitment to accuracy are essential.
What you\’ll be doing
- Manage complex monthly billing cycles with accuracy and efficiency.
- Build strong client relationships and ensure high levels of service.
- Resolve complex billing queries and provide insightful reporting.
- Identify process improvements and support team development.
- Contribute to team projects and offer leadership support when needed.
Your Experience
- Demonstrable experience of using billing systems aBILLity and / or Affinity.
- Confident using Excel, Outlook, and other associated programmes.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Proven ability to thrive in fast-paced, client-focused environments.
- Well-organised with great time management and attention to detail.
- Knowledge of telecoms billing processes and industry standards.
- Experience managing complex billing for large customer accounts is desirable.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Senior Billing Analyst employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Billing Analyst
✨Tip Number 1
Familiarise yourself with the billing systems aBILLity and Affinity, as these are crucial for the role. Consider taking online courses or tutorials to enhance your understanding and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like pivot tables and data analysis. Being able to showcase your proficiency in Excel during interviews can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the telecoms and billing industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Giacom.
✨Tip Number 4
Prepare to discuss your experience managing complex billing cycles and how you've resolved challenging billing queries in the past. Real-life examples will help demonstrate your problem-solving skills and attention to detail.
We think you need these skills to ace Senior Billing Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in billing systems, particularly aBILLity and Affinity. Emphasise your analytical skills and any previous roles where you managed complex billing cycles.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Senior Billing Analyst position at Giacom. Mention your commitment to accuracy and detail, and how your experience aligns with their needs for managing client relationships and resolving billing queries.
Showcase Your Problem-Solving Skills: Provide specific examples in your application of how you've resolved complex billing issues in the past. This will demonstrate your analytical abilities and your capacity to thrive in fast-paced environments.
Highlight Team Collaboration: Mention any experience you have in mentoring or supporting junior team members. Giacom values teamwork, so showcasing your ability to contribute to team projects will strengthen your application.
How to prepare for a job interview at Giacom Group
✨Know Your Billing Systems
Familiarise yourself with aBILLity and Affinity, as these are crucial for the role. Be prepared to discuss your experience with these systems and how you've used them to manage billing processes effectively.
✨Demonstrate Analytical Skills
Prepare examples that showcase your analytical and problem-solving abilities. Think of specific instances where you resolved complex billing queries or identified process improvements that benefited your previous employers.
✨Build Rapport with Clients
Since building strong client relationships is key, think about how you can demonstrate your communication skills. Share experiences where you successfully engaged stakeholders and ensured high levels of service.
✨Showcase Attention to Detail
Highlight your organisational skills and attention to detail during the interview. You might want to prepare a scenario where your meticulousness led to a successful outcome in managing billing tasks or resolving issues.
