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- Tasks: Ensure accurate billing for telecoms and IT services while supporting clients' billing processes.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products on one platform.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code - be yourself at work!
- Why this job: Join a diverse team focused on innovation and customer satisfaction in a dynamic environment.
- Qualifications: Experience in telecoms billing and strong customer service skills are essential; training provided.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We are seeking a Premium Billing Consultant to join our Managed Services team, ensuring accurate and timely billing for our managed partners. In this role, you will act as an extension of the client’s billing department, understanding their unique processes and providing tailored recommendations to optimise workflows.
Key responsibilities include:
- Ensure accurate and timely billing for telecoms and IT services on behalf of clients.
- Act as an extension of clients’ billing departments, providing invoicing support and end-user assistance.
- Maintain compliance with 'Metering and Billing' best practices and industry accreditation.
- Identify opportunities to improve billing processes, enhance profitability, and streamline order management.
- Build strong relationships with customers and suppliers to address queries and optimise billing efficiency.
- Provide detailed reporting on Profit & Loss, fraud monitoring, and smarter buying solutions.
- Support customers with aBILLity/Affinity platform queries, training, and troubleshooting.
- Maintain high customer service standards, ensuring timely responses within SLAs.
- Own and manage key customer accounts, ensuring satisfaction and issue resolution.
- Adhere to security policies, industry best practices, and team support initiatives.
Your Experience:
- Experience in telecoms and IT service billing.
- Familiarity with metering and billing accreditation standards.
- Strong customer service skills and experience, particularly in a billing or invoicing context.
- Flexible attitude, ability to perform under pressure.
- Ability to interpret written and spoken requirements.
- Ability to work well within a team.
- Excellent communication skills including written and verbal communication.
- Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio).
- Experience of using aBILLity or Affinity billing system is not essential as full training can be provided.
What’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays.
- You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Premium Billing Consultant employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Billing Consultant
✨Tip Number 1
Familiarise yourself with the telecoms and IT billing landscape. Understanding the common challenges and best practices in this field will help you speak confidently about how you can contribute to Giacom's Managed Services team.
✨Tip Number 2
Build your knowledge of metering and billing accreditation standards. This will not only show your commitment to the role but also demonstrate that you are proactive in ensuring compliance and optimising workflows for clients.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role involves acting as an extension of clients' billing departments, showcasing your ability to build strong relationships and resolve issues effectively will set you apart.
✨Tip Number 4
If you have experience with Microsoft Office products, especially Excel, be ready to highlight specific examples of how you've used these tools to enhance billing processes or reporting. This practical knowledge is crucial for the role.
We think you need these skills to ace Premium Billing Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Premium Billing Consultant. Familiarise yourself with billing processes in telecoms and IT services, as well as the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in billing and customer service. Emphasise any familiarity with metering and billing accreditation standards, and showcase your communication skills, especially in written contexts.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the role. Mention your experience in telecoms and IT service billing, and how you can contribute to optimising workflows for clients. Be sure to express your enthusiasm for the company and its values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a billing consultant role.
How to prepare for a job interview at Giacom Group
✨Understand the Billing Process
Familiarise yourself with the billing processes specific to telecoms and IT services. Be prepared to discuss how you can ensure accurate and timely billing, as this is a key responsibility of the role.
✨Showcase Customer Service Skills
Highlight your experience in customer service, especially in a billing context. Prepare examples of how you've resolved customer queries or improved service efficiency in previous roles.
✨Demonstrate Flexibility and Teamwork
Be ready to discuss situations where you've had to adapt under pressure or work collaboratively within a team. This role requires a flexible attitude, so showcasing these traits will be beneficial.
✨Prepare for Technical Questions
While experience with aBILLity or Affinity isn't essential, showing a willingness to learn and adapt to new systems is crucial. Brush up on basic concepts related to metering and billing accreditation standards to demonstrate your readiness.