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- Tasks: Lead a dynamic team ensuring the stability and performance of our platforms.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in the UK.
- Benefits: Enjoy hybrid working, 25 days leave, and a relaxed dress code.
- Why this job: Join a culture of innovation and collaboration while solving real-world challenges.
- Qualifications: Experience in DevOps leadership and cloud platforms like AWS or Azure required.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Platform DevOps and in turn the Run Engineering teams are responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace & Software Tools. It is a multi-disciplined department consisting of Engineers, Developers and Incident who work closely with the other departments and teams across Platform Product and the wider business.
We are seeking an experienced and dynamic DevOps Manager to lead the operational support and service reliability for our Marketplace & Software Tools Platforms. In this critical role, you will manage a team of Site Reliability Engineers (SREs) and DevOps specialists, ensuring our production environments are stable, scalable, and performant.
You will be the key owner of our operational excellence, responsible for incident resolution, automation, and the continuous improvement of our live services, all while adhering to strict Service Level Agreements (SLAs) for our clients.This is a Technical and varied role for someone who excels under pressure and is passionate about applying DevOps and SRE principles to solve real-world operational challenges in a complex, high-availability setting.
What you\’ll be doing:
- Lead and mentor a DevOps/SRE \”Run\” team, fostering a culture of ownership, collaboration, and proactive service management.
- Oversee the day-to-day health of production systems, utilizing advanced monitoring and observability tools to ensure SLA compliance and system reliability.
- Act as the primary escalation point for all operational issues, managing communication with internal stakeholders and external customers.
- Manage on-call rotations, team capacity, and resource planning to ensure comprehensive operational coverage
- Contribute to major incident response efforts, coordinating with cross-functional teams to ensure swift service restoration (low MTTR) and clear, concise communication.
- Champion a culture of \”Everything as Code\” by driving the automation of manual operational tasks, runbooks, and recovery procedures.
- Collaborate closely with development (\”Grow & Run\”) teams to embed operational requirements, such as observability, scalability, and reliability, into the software development lifecycle.
Experience & Qualifications
- Significant experience in a technical operation, SRE, or DevOps leadership role.
- Expert-level understanding of ITIL frameworks, particularly in Incident, Problem, and Change Management in a fast-paced environment.
- Strong practical experience with at least one major cloud platform: AWS, Azure, or Google Cloud.
- Hands-on knowledge of Infrastructure as Code (IaC) tools such as Terraform or Ansible.
- Proficiency with CI/CD tools and concepts (e.g., Jenkins, GitLab CI, Azure DevOps).
- Experience with modern observability stacks (e.g., Prometheus, Grafana, ELK Stack).
- Ideally experienced working within a telecommunications (Telco), Managed Service Provider (MSP), or large-scale hosting environment.
What\’s in it for you?
- Hybrid working – This role is based from our Prudhoe office, with some hybrid working available.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Platform DevOps Manager Digital - Platform Run · Prudhoe employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform DevOps Manager Digital - Platform Run · Prudhoe
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Azure, or Google Cloud. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your capability to manage production environments effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in a high-pressure environment. Be ready to discuss your approach to mentoring and fostering a culture of collaboration, as this is crucial for the role.
✨Tip Number 3
Brush up on your knowledge of ITIL frameworks, especially in Incident, Problem, and Change Management. Being able to articulate your understanding of these processes will set you apart as a candidate who can maintain operational excellence.
✨Tip Number 4
Prepare to discuss your experience with automation tools like Terraform or Ansible. Highlight any projects where you've implemented Infrastructure as Code, as this aligns perfectly with the company's goal of driving a culture of 'Everything as Code'.
We think you need these skills to ace Platform DevOps Manager Digital - Platform Run · Prudhoe
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Platform DevOps Manager position. Familiarise yourself with the key skills mentioned in the job description, such as experience with cloud platforms and ITIL frameworks.
Tailor Your CV: Customise your CV to highlight relevant experience in DevOps, SRE, and technical operations. Emphasise your leadership skills and any specific tools or technologies you have worked with that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for DevOps and your ability to lead teams effectively. Use specific examples from your past experiences to demonstrate how you can contribute to the operational excellence of Giacom's platforms.
Highlight Your Achievements: In both your CV and cover letter, focus on quantifiable achievements that illustrate your impact in previous roles. Mention any successful projects, improvements in system reliability, or automation initiatives you've led that are relevant to the position.
How to prepare for a job interview at Giacom Group
✨Showcase Your Leadership Skills
As a DevOps Manager, you'll be leading a team of Site Reliability Engineers. Be prepared to discuss your leadership style and how you've successfully mentored teams in the past. Share specific examples of how you've fostered a culture of ownership and collaboration.
✨Demonstrate Technical Expertise
Make sure to highlight your experience with cloud platforms like AWS, Azure, or Google Cloud. Be ready to discuss your hands-on knowledge of Infrastructure as Code tools such as Terraform or Ansible, and how you've implemented CI/CD pipelines in previous roles.
✨Prepare for Incident Management Scenarios
Given the importance of incident resolution in this role, prepare to discuss your approach to managing operational issues. Think of examples where you coordinated major incident responses and how you communicated effectively with stakeholders during those times.
✨Emphasise Automation and Continuous Improvement
The role requires a champion for 'Everything as Code'. Be ready to talk about how you've driven automation in your previous positions, including any specific runbooks or recovery procedures you've developed to improve operational efficiency.
