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- Tasks: Manage and optimise Dynamics 365 CRM and Power Platform environments for peak performance.
- Company: Join Giacom, a leading provider of integrated IT, Comms, and Cloud solutions in the UK.
- Benefits: Enjoy remote work, flexible dress code, 25 days leave plus your birthday off, and a pension plan.
- Why this job: Be part of a dynamic team driving digital transformation and innovation in technology solutions.
- Qualifications: Experience with Dynamics 365 CRM, Power Platform, and proficiency in JavaScript and C# required.
- Other info: We value diversity and encourage applications from all backgrounds to strengthen our innovative team.
The predicted salary is between 36000 - 60000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
The Dynamics 365 CRM and Power Platform Administrator is accountable for the administration, governance, capacity planning and continuous improvement of the organisation’s Dynamics 365 and Power Platform environments. The role ensures that systems are maintained to the highest standards of security, performance, and operational efficiency, aligning platform capabilities with evolving business requirements through adequate change control processes.
As a member of the IT Services Cloud team, the role plays a key part in supporting enterprise digital transformation initiatives, ensuring reliable and scalable operation of critical business applications. By fostering best practices and driving user adoption, the administrator will help maximise the return on investment in Microsoft technologies and contribute directly to the organisational objectives.
What you’ll be doing:
- Successful implementation and management of the Dynamics CRM is key to delivering our business objectives and the Dynamics 365 CRM and Power Platform Administrator is responsible for ensuring its smooth running.
- Administer and manage Dynamics 365 instances and Power Platform environments (Dev, Test, Prod).
- Monitor system health and performance; manage capacity and licensing.
- Ensure platform governance, change processes, security, and compliance meet with our policies.
- Perform regular system audits and implement configuration changes and patches.
- Provide 2nd/3rd line support for end-users and resolve system issues.
Skills, Experience & Qualifications:
- Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub.
- Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI.
- Experience with Microsoft Power Platform Admin Centre.
- Knowledge of Dataverse (formerly CDS) architecture, security, and data modelling.
- Strong understanding of security roles, teams, and business units in D365 CRM.
- Ability to work independently and in cross-functional teams.
- Proficiency in JavaScript and C# as applied to Power Platform.
- Familiarity with DevOps tools for CI/CD in Power Platform (e.g., Azure DevOps, GitHub Actions).
What’s in it for you?
- Home working
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Dynamics CRM & Power Platform - Systems Administrator IT · UK employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM & Power Platform - Systems Administrator IT · UK
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365 and Power Platform. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the Dynamics 365 and Power Platform community. Join relevant online forums, attend webinars, or participate in local meetups to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed system issues or implemented improvements in previous roles. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 4
Research Giacom's business model and understand how their platform connects technology resellers and service providers. Tailor your discussions to highlight how your skills can directly contribute to their objectives and enhance their offerings.
We think you need these skills to ace Dynamics CRM & Power Platform - Systems Administrator IT · UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Dynamics CRM & Power Platform Administrator position. Tailor your application to highlight relevant experience in administering Dynamics 365 and Power Platform.
Highlight Relevant Skills: In your CV and cover letter, emphasise your proven experience with Dynamics 365 Customer Engagement applications, Power Platform administration, and any familiarity with DevOps tools. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the job description. Mention how your background aligns with Giacom's goals and how you can contribute to their digital transformation initiatives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Giacom Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Dynamics 365 and the Power Platform during the interview. Be prepared to discuss specific projects where you've administered or customised these systems, as well as any challenges you faced and how you overcame them.
✨Understand the Business Context
Familiarise yourself with Giacom's business model and how their platform connects technology resellers and service providers. This will help you articulate how your role as a Systems Administrator can directly contribute to their objectives and digital transformation initiatives.
✨Demonstrate Problem-Solving Abilities
Be ready to provide examples of how you've resolved system issues in the past. Discuss your approach to monitoring system health, managing capacity, and ensuring compliance with governance policies, as these are key responsibilities of the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, ongoing projects, and future goals of the IT Services Cloud team. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
