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- Tasks: Manage and optimise Dynamics 365 CRM and Power Platform environments for peak performance.
- Company: Join Giacom, a leading provider of integrated IT, Comms, and Cloud solutions in the UK.
- Benefits: Enjoy remote work, flexible dress code, 25 days leave plus your birthday off, and a pension plan.
- Why this job: Be part of a dynamic team driving digital transformation and innovation in technology solutions.
- Qualifications: Experience with Dynamics 365 CRM, Power Platform, and proficiency in JavaScript and C# required.
- Other info: We value diversity and encourage applications from all backgrounds to strengthen our innovative team.
The predicted salary is between 36000 - 60000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
The Dynamics 365 CRM and Power Platform Administrator is accountable for the administration, governance, capacity planning and continuous improvement of the organisation's Dynamics 365 and Power Platform environments. The role ensures that systems are maintained to the highest standards of security, performance, and operational efficiency, aligning platform capabilities with evolving business requirements through adequate change control processes.
As a member of the IT Services Cloud team, the role plays a key part in supporting enterprise digital transformation initiatives, ensuring reliable and scalable operation of critical business applications. By fostering best practices and driving user adoption, the administrator will help maximise the return on investment in Microsoft technologies and contribute directly to the organisational objectives.
What you’ll be doing:
- Successful implementation and management of the Dynamics CRM is key to delivering our business objectives and the Dynamics 365 CRM and Power Platform Administrator is responsible for ensuring its smooth running.
- Administer and manage Dynamics 365 instances and Power Platform environments (Dev, Test, Prod).
- Monitor system health and performance; manage capacity and licensing.
- Ensure platform governance, change processes, security, and compliance meet with our policies.
- Perform regular system audits and implement configuration changes and patches.
- Provide 2nd/3rd line support for end-users and resolve system issues.
Skills, Experience & Qualifications:
- Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub.
- Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI.
- Experience with Microsoft Power Platform Admin Centre.
- Knowledge of Dataverse (formerly CDS) architecture, security, and data modelling.
- Strong understanding of security roles, teams, and business units in D365 CRM.
- Ability to work independently and in cross-functional teams.
- Proficiency in JavaScript and C# as applied to Power Platform.
- Familiarity with DevOps tools for CI/CD in Power Platform (e.g., Azure DevOps, GitHub Actions).
What’s in it for you?
- Home working
- No dress code - embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Dynamics CRM & Power Platform - Systems Administrator employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM & Power Platform - Systems Administrator
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365 and Power Platform. Being knowledgeable about recent changes can help you stand out during interviews, as it shows your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Dynamics 365 and Power Platform community. Join relevant online forums or local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals for job openings.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed system issues or implemented improvements in previous roles. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 4
Showcase your technical skills by working on personal projects or contributing to open-source initiatives related to Dynamics 365 and Power Platform. This hands-on experience can be a great talking point and demonstrate your passion for the technology.
We think you need these skills to ace Dynamics CRM & Power Platform - Systems Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Dynamics CRM & Power Platform - Systems Administrator position. Familiarise yourself with the key skills mentioned in the job description, such as experience with Dynamics 365 and Power Platform.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your proficiency in Dynamics 365 Customer Engagement applications, Power Platform administration, and any specific tools or languages mentioned, like JavaScript and C#.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background and skills can contribute to Giacom's objectives, particularly in supporting enterprise digital transformation initiatives and maximising the return on investment in Microsoft technologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves system administration and governance.
How to prepare for a job interview at Giacom Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Dynamics 365 and the Power Platform in detail. Highlight specific projects where you administered or customised these systems, and be ready to demonstrate your proficiency in tools like Power Apps, Power Automate, and Power BI.
✨Understand the Business Context
Research Giacom and understand how their platform connects technology resellers and service providers. Be ready to explain how your role as a Systems Administrator can contribute to their business objectives and digital transformation initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of how you've handled system issues, performed audits, or implemented changes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Teamwork Abilities
Since the role involves working in cross-functional teams, be ready to discuss your experience collaborating with others. Share examples of how you've fostered best practices and driven user adoption in past positions, showcasing your ability to work independently and as part of a team.
