At a Glance
- Tasks: Support partners with Broadband installation and ensure excellent customer service.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products for UK businesses.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
- Why this job: Join a dynamic team focused on excellence and personal development in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diversity and equality are core values; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We have an exciting opportunity for a Customer Service Advisor to join our Broadband Team.
This role is working in our Provisioning team supporting our partners (our customers) with the installation of Broadband. Our sales team sell the products, and your role is to then work with different people, companies, or suppliers to ensure the Broadband is installed. First and foremost, you will be living and breathing the Giacom philosophy of ‘excellence in customer service’ and providing a best-in-class service to your colleagues, external suppliers, and our partners.
What you\’ll be doing:
- Monitor and track the order from the start through to implementation
- Ensuring suppliers’ portals are kept up to date (in real time) for the purpose of ordering and obtaining order updates.
- Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
- Escalating issues to suppliers to ensure key deliverable dates are met.
- To own customer issues through to resolution and escalate to the next level of support or management when required.
- Fully immerse yourself as a team player in this team, and this means helping others when required and you might be asked to assist with ad-hoc tasks from time to time by your manager
- Schedule and action all tasks to completion within specified timescales
- Handle incoming calls from our Resellers as required
- Investigation into root cause of recurrent provisioning and fault issues
- Provide technical advice to resellers and internal staff.
Skills, Qualifications and Experience:
- Experience in a customer facing role
- Solid demonstrable working knowledge of Microsoft Office packages
- You\’ve mastered the art of communication; we mean things like your listening skills, clarity when you speak and you’re comfortable picking up the phone if you need to and won’t shy away from it
- A desire to succeed and develop skills
- Accuracy and attention to detail is paramount
- You are a problem solver at heart and have experience in solving problems no matter how big or small
- The ability to take ownership, priorities and follow up issues and work under pressure
- Being a team player is paramount to us in this role and more importantly you enjoy being part of a team
- Self-motivated and enthusiastic.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Customer Service Advisor - Broadband employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Broadband
✨Tip Number 1
Familiarise yourself with the broadband installation process and common issues that arise. This knowledge will help you speak confidently about the role during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be liaising with resellers and suppliers, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will demonstrate your capability to take ownership and follow through on challenges.
✨Tip Number 4
Emphasise your team player mentality. Be ready to discuss how you've collaborated with others in previous roles, as this aligns with Giacom's focus on teamwork and support.
We think you need these skills to ace Customer Service Advisor - Broadband
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your communication skills, problem-solving abilities, and any experience with Microsoft Office packages.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Giacom's philosophy of excellence.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Giacom Group
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples of how you've handled customer queries or issues in the past. Highlight your communication skills and ability to resolve problems effectively.
✨Demonstrate Technical Knowledge
Familiarise yourself with broadband technology and common issues that may arise during installation. Being able to discuss technical aspects confidently will show that you're proactive and knowledgeable, which is crucial for this role.
✨Emphasise Teamwork
Giacom values team players, so be ready to discuss your experiences working in a team environment. Share examples of how you've collaborated with colleagues or supported others to achieve a common goal.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would address them. Be ready to walk the interviewer through your thought process when solving problems, as this will demonstrate your analytical skills and ability to take ownership.