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- Tasks: Lead customer onboarding and support for the aBILLity platform.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products.
- Benefits: Enjoy 25 days leave, no dress code, and career development opportunities.
- Why this job: Make a real impact in customer success while working in a diverse team.
- Qualifications: Experience with aBILLity, telecoms knowledge, and strong communication skills required.
- Other info: We celebrate diversity and encourage all eligible candidates to apply.
The predicted salary is between 28800 - 43200 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Are you passionate about customer success, billing systems, and tech that makes a real impact? Join our team as a Billing Migration Specialistand help shape how our customers experience the aBILLity platform.
We’re looking for a Billing Migration Specialist who thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning.
If you\’re excited by the idea of blending technical know-how with customer-centricity, we want to hear from you.
What you\’ll be doing
- Leading the onboarding journey for new customers – from implementation and data migration to initial bill runs and system training.
- Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform.
- Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care.
- Supporting customers during their first billing cycles and helping them build confidence with the platform.
- Proactively identifying issues, suggesting improvements, and collaborating with internal teams to enhance the customer experience.
- Contributing to training resources, documentation, and service improvement initiatives that make a lasting impact.
Your Experience
- Demonstrable experience with the aBILLity billing platform.
- A solid understanding of the telecoms industry.
- Confident communication and customer training skills.
- A proactive, problem-solving mindset and a genuine passion for service.
- Strong organisational skills and the ability to juggle tasks under pressure.
- Experience with Microsoft Office and general IT fluency.
- Familiarity with ITIL practices.
- Knowledge of Microsoft Azure, SQL, or Active Directory is desirable.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Billing Migration Specialist Software Operations · Derby employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Migration Specialist Software Operations · Derby
✨Tip Number 1
Familiarise yourself with the aBILLity platform before applying. Understanding its features and functionalities will not only boost your confidence but also allow you to speak knowledgeably about it during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive mindset and ability to handle challenges effectively.
✨Tip Number 3
Network with current or former employees of Giacom on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience in the telecoms industry and how it relates to the role. Being able to connect your background to the specific needs of the Billing Migration Specialist position will set you apart from other candidates.
We think you need these skills to ace Billing Migration Specialist Software Operations · Derby
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Billing Migration Specialist position. Understand the key responsibilities and required skills, especially those related to customer support and billing systems.
Tailor Your CV: Customise your CV to highlight relevant experience with billing platforms, particularly the aBILLity platform. Emphasise your problem-solving skills and any experience in customer training or support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention specific examples of how you've successfully onboarded users or resolved customer queries in the past.
Highlight Relevant Skills: In your application, be sure to mention your familiarity with ITIL practices, Microsoft Office, and any knowledge of SQL or Azure. These skills are desirable for the role and can set you apart from other candidates.
How to prepare for a job interview at Giacom Group
✨Know the aBILLity Platform Inside Out
Make sure you have a solid understanding of the aBILLity billing platform. Familiarise yourself with its features and functionalities, as well as common issues users face. This will help you demonstrate your expertise during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully supported customers in the past. Highlight your problem-solving skills and how you’ve helped clients navigate challenges, especially in billing and provisioning.
✨Demonstrate Technical Know-How
Brush up on your knowledge of the telecoms industry and any relevant technologies like Microsoft Azure or SQL. Being able to discuss these topics confidently will show that you're technically savvy and ready to tackle the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as onboarding a new customer or resolving a billing issue. Think through potential scenarios and how you would approach them, focusing on your proactive mindset.
