Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage accurate billing for telecoms and IT services, ensuring client satisfaction.
- Company: Giacom connects resellers to top IT, Comms, and Cloud products on one platform.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
- Why this job: Make a real impact on customer experience while developing your career in a supportive environment.
- Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Diversity is key; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Administrator to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you\’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What you\’ll be doing
- Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
- Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
- Maintain data accuracy by processing completed orders and performing regular billing checks.
- Support customer profitability through detailed reporting and analysis of billing data.
- Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
- Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
- Build strong client relationships and work closely with suppliers to resolve issues.
- Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
- Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
Your Experience
- A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
- Experience of working in a billing environment.
- Excellent communication and customer service skills, ideally with experience in a customer-facing role.
- Strong attention to detail and the ability to interpret written and verbal requirements accurately.
- A collaborative team player with a professional, customer-focused mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
- Experience using telecom billing platforms such as aBILLity or Affinity.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
#J-18808-Ljbffr
Billing Analyst Managed Services · Derby employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst Managed Services · Derby
✨Tip Number 1
Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding how these platforms work will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be acting as a billing partner to clients, showcasing your ability to handle queries professionally can set you apart from other candidates.
✨Tip Number 3
Demonstrate your attention to detail by preparing examples of how you've successfully managed billing processes or resolved discrepancies in previous roles. This will highlight your proactive approach.
✨Tip Number 4
Network with professionals in the telecom industry. Engaging with others in the field can provide insights into best practices and may even lead to referrals that could benefit your application.
We think you need these skills to ace Billing Analyst Managed Services · Derby
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing Analyst in Managed Services. Familiarise yourself with telecom billing processes and the specific requirements mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in billing environments and customer service roles. Emphasise your attention to detail and any experience with telecom billing platforms like aBILLity or Affinity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention how your skills align with the company's values and the specific needs of the role.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. A well-presented application reflects your attention to detail, which is crucial for the Billing Analyst position.
How to prepare for a job interview at Giacom Group
✨Understand the Billing Process
Familiarise yourself with telecom billing processes and systems like aBILLity and Affinity. Being able to discuss these in detail will show your potential employer that you have the necessary knowledge and are ready to hit the ground running.
✨Showcase Your Attention to Detail
As a Billing Analyst, accuracy is key. Prepare examples from your past experiences where your attention to detail made a significant impact on billing accuracy or customer satisfaction. This will demonstrate your capability to manage the responsibilities of the role.
✨Prepare for Customer-Focused Scenarios
Think of situations where you successfully resolved customer queries or improved their experience. Be ready to share these stories during the interview to highlight your customer service skills and proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's billing processes, team dynamics, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
