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- Tasks: Ensure accurate billing for telecoms and IT services while supporting clients with queries.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products on one platform.
- Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
- Why this job: Make a real impact on customer experience in a supportive, diverse environment.
- Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Analyst to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you\’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What you\’ll be doing
- Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
- Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
- Maintain data accuracy by processing completed orders and performing regular billing checks.
- Support customer profitability through detailed reporting and analysis of billing data.
- Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
- Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
- Build strong client relationships and work closely with suppliers to resolve issues.
- Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
- Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
Your Experience
- A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
- Experience of working in a billing environment.
- Excellent communication and customer service skills, ideally with experience in a customer-facing role.
- Strong attention to detail and the ability to interpret written and verbal requirements accurately.
- A collaborative team player with a professional, customer-focused mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
- Experience using telecom billing platforms such as aBILLity or Affinity.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Billing Analyst employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst
✨Tip Number 1
Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding how these platforms work will not only help you in the interview but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves acting as a billing partner to clients, showcasing your ability to handle queries professionally and build strong relationships will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've maintained data accuracy in previous roles. Being detail-oriented is crucial for this position, so having specific instances ready to discuss can highlight your suitability for the job.
✨Tip Number 4
Research Giacom's services and their unique selling points. Understanding their platform and how it connects technology resellers and service providers will allow you to tailor your conversation during the interview and show your genuine interest in the company.
We think you need these skills to ace Billing Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing Analyst at Giacom. Familiarise yourself with their services and how billing fits into their operations.
Tailor Your CV: Highlight your experience in billing environments and customer service roles. Emphasise your attention to detail and any relevant software proficiency, especially with telecom billing platforms like aBILLity or Affinity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for accuracy and customer service. Mention specific examples of how you've successfully managed billing processes or resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Giacom Group
✨Understand the Billing Process
Before your interview, make sure you have a solid grasp of telecom billing processes. Familiarise yourself with common terms and practices in the industry, as this will demonstrate your knowledge and commitment to the role.
✨Showcase Your Attention to Detail
As a Billing Analyst, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature helped prevent errors or improved processes. This will highlight your suitability for the role.
✨Prepare for Customer Service Scenarios
Since the role involves managing client relationships, think of situations where you've successfully resolved customer queries or complaints. Be ready to share these stories, showcasing your communication skills and customer-focused mindset.
✨Familiarise Yourself with Relevant Software
If you have experience with billing platforms like aBILLity or Affinity, be sure to mention it. If not, do some research on these systems and express your willingness to learn. This shows initiative and readiness to adapt to their tools.
