Billing Administrator

Billing Administrator

Nelson Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage accurate billing for telecoms and IT services, ensuring client satisfaction.
  • Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in the UK.
  • Benefits: Enjoy 25 days annual leave, a pension plan, and no dress code!
  • Why this job: Make a real impact on customer experience while developing your career in a supportive environment.
  • Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office required.
  • Other info: Diversity is key; we welcome applications from all backgrounds.

The predicted salary is between 28800 - 43200 £ per year.

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We’re looking for a detail-oriented and customer-focused Billing Administrator to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.

You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.

If you\’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.

What you\’ll be doing

  • Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
  • Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
  • Maintain data accuracy by processing completed orders and performing regular billing checks.
  • Support customer profitability through detailed reporting and analysis of billing data.
  • Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
  • Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
  • Build strong client relationships and work closely with suppliers to resolve issues.
  • Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
  • Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.

Your Experience

  • A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
  • Experience of working in a billing environment.
  • Excellent communication and customer service skills, ideally with experience in a customer-facing role.
  • Strong attention to detail and the ability to interpret written and verbal requirements accurately.
  • A collaborative team player with a professional, customer-focused mindset.
  • Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
  • Experience using telecom billing platforms such as aBILLity or Affinity.

What\’s in it for you?

  • Investment in your future career with a variety of learning and development opportunities.
  • No dress code – embrace the freedom to bring your whole self to work.
  • 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
  • A pension plan for your future.
  • Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

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Billing Administrator employer: Giacom Group

At Giacom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and personal growth. As a Billing Administrator in our Managed Services team, you'll enjoy a range of benefits including 25 days of annual leave plus your birthday off, a commitment to your professional development, and a relaxed dress code that allows you to express your individuality. Join us in a role where your attention to detail and customer focus will make a real impact, all while working in a supportive environment that values your contributions.
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Contact Detail:

Giacom Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Billing Administrator

✨Tip Number 1

Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding how these platforms work will not only boost your confidence during the interview but also show that you're proactive and ready to hit the ground running.

✨Tip Number 2

Brush up on your customer service skills, especially in handling billing queries. Prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to manage client relationships effectively.

✨Tip Number 3

Highlight your attention to detail by preparing for potential scenario-based questions. Think about how you would ensure accuracy in billing processes and how you would handle discrepancies, as this is crucial for the role.

✨Tip Number 4

Network with professionals in the telecom industry or join relevant online forums. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could help you land the job.

We think you need these skills to ace Billing Administrator

Attention to Detail
Customer Service Skills
Billing Process Knowledge
Data Accuracy Management
Proficiency in Microsoft Excel
Time Management
Communication Skills
Problem-Solving Skills
Experience with Telecom Billing Platforms (e.g., aBILLity, Affinity)
Collaboration and Teamwork
Adaptability to Changing Priorities
Reporting and Data Analysis
Compliance Awareness
Professionalism

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing Administrator at Giacom. Highlight your relevant experience in billing environments and customer service in your application.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your attention to detail, communication skills, and any experience with telecom billing platforms like aBILLity or Affinity.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed billing processes or resolved customer queries in the past.

Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.

How to prepare for a job interview at Giacom Group

✨Understand the Billing Process

Familiarise yourself with telecom billing processes and systems like aBILLity and Affinity. Being able to discuss these in detail will show your potential employer that you have the necessary knowledge and are ready to hit the ground running.

✨Demonstrate Attention to Detail

As a Billing Administrator, accuracy is key. Prepare examples from your past experiences where your attention to detail made a significant impact on billing accuracy or customer satisfaction. This will highlight your suitability for the role.

✨Showcase Your Customer Service Skills

Since the role involves acting as a billing partner to clients, be ready to discuss how you've successfully managed client relationships in the past. Share specific instances where you resolved queries or improved customer experience.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to handle billing discrepancies or customer complaints. Think of scenarios where you had to adapt quickly and how you ensured compliance with billing standards.

Billing Administrator
Giacom Group
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  • Billing Administrator

    Nelson
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-14

  • G

    Giacom Group

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