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- Tasks: Manage accurate billing for telecoms and IT services, ensuring client satisfaction.
- Company: Giacom connects tech resellers to top IT, Comms, and Cloud products in the UK.
- Benefits: Enjoy 25 days off, a pension plan, and no dress code - be yourself at work!
- Why this job: Make a real impact on customer experience while developing your career in a supportive environment.
- Qualifications: Experience in billing, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Diversity is key here; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Administrator to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you\’re passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What you\’ll be doing
- Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
- Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
- Maintain data accuracy by processing completed orders and performing regular billing checks.
- Support customer profitability through detailed reporting and analysis of billing data.
- Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
- Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
- Build strong client relationships and work closely with suppliers to resolve issues.
- Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
- Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
Your Experience
- A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
- Experience of working in a billing environment.
- Excellent communication and customer service skills, ideally with experience in a customer-facing role.
- Strong attention to detail and the ability to interpret written and verbal requirements accurately.
- A collaborative team player with a professional, customer-focused mindset.
- Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
- Experience using telecom billing platforms such as aBILLity or Affinity.
What\’s in it for you?
- Investment in your future career with a variety of learning and development opportunities.
- No dress code – embrace the freedom to bring your whole self to work.
- 25 days annual leave, plus bank holidays. You\’ll even get your birthday off, too!
- A pension plan for your future.
- Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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Billing Administrator employer: Giacom Group
Contact Detail:
Giacom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarise yourself with telecom billing systems like aBILLity and Affinity. Understanding how these platforms work will not only boost your confidence during the interview but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building strong client relationships. Think of examples from your past experiences where you successfully resolved customer queries or improved their experience.
✨Tip Number 3
Showcase your attention to detail by preparing for potential scenario-based questions. Be ready to discuss how you would handle discrepancies in billing or manage multiple priorities while ensuring accuracy.
✨Tip Number 4
Research Giacom's services and understand their unique selling points. Being knowledgeable about the company will help you tailor your responses and show your genuine interest in becoming part of their team.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing Administrator at Giacom. Familiarise yourself with their services and how billing fits into their operations.
Tailor Your CV: Highlight your experience in billing environments and customer service roles. Emphasise your attention to detail and any relevant software proficiency, especially with telecom billing platforms like aBILLity or Affinity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for accuracy and customer service. Mention specific examples of how you've successfully managed billing processes or resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Giacom Group
✨Understand the Billing Process
Familiarise yourself with the billing processes specific to telecoms and IT services. Be prepared to discuss how you would ensure accuracy and timeliness in billing, as this is crucial for the role.
✨Showcase Your Customer Service Skills
Since the role involves acting as a billing partner to clients, highlight your experience in customer-facing roles. Share examples of how you've resolved client queries professionally and efficiently.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a significant impact. This could involve ensuring data accuracy or interpreting requirements correctly, which are key aspects of the job.
✨Be Ready to Discuss Technology
Familiarise yourself with the billing platforms mentioned, such as aBILLity and Affinity. If you have experience with these or similar systems, be ready to share how you used them to enhance billing processes.
