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- Tasks: Join our Client Services team to deliver top-notch customer service and support legal inquiries.
- Company: Be part of an award-winning law firm with a strong reputation in Manchester, Liverpool, and London.
- Benefits: Enjoy competitive salary, 25 days holiday, health care options, and ongoing development opportunities.
- Why this job: This role offers a chance to make a real impact while working in a dynamic and supportive environment.
- Qualifications: Excellent communication skills and attention to detail are essential; legal experience is a plus.
- Other info: This is a fully office-based role at our head office in Spinningfields, Manchester.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering great customer service? Whether you're a law graduate with customer service experience seeking to apply that in a legal setting, or a customer service professional keen to utilise your skills and knowledge in an award-winning law firm, my client has a great opportunity for a Client Services Executive to join their busy Client Services team. The Client Services team plays a pivotal role as the linchpin between new and existing clients and our various legal teams, by conveying accurate information regarding client inquiries to the relevant department. This team serves as the backbone of our operation, supporting the legal departments in our Manchester, Liverpool, and London offices. They are committed to delivering impeccable customer service, ultimately leading to the cultivation of repeat business and client endorsements. Typically, the first point of contact for potential new clients, the successful candidate will act as an ambassador for the firm, reflecting our values and helping to ensure a smooth onboarding process for new matters. This is a fully office-based role at their head office in Spinningfields, Manchester.
As a Client Services Executive, you will be expected to:
- Communicate effectively with clients across various channels, supporting them with their legal enquiries and always providing first-class customer service.
- Obtain and process client and enquiry information accurately using Proclaim case management software.
- Escalate new enquiries to the relevant departments and promptly record department feedback.
- Display an extensive understanding of the departments within the firm and the services they offer.
- Organise workloads effectively, completing all tasks promptly and accurately and ensuring that all Client Services mailboxes are clear at the end of each working day.
- Skilfully assess or quote specific lead types, determining their viability and onboarding clients efficiently.
- Support departments with matter opening and the completion of Know Your Client (KYC) checks.
- Demonstrate an adaptable mindset and a willingness to accommodate to the changing needs of the team and business.
To be successful in this role you will demonstrate the following attributes:
Essential:
- Excellent communication skills, both written and verbal.
- Well organised and able to independently prioritise workloads to meet agreed service levels.
- Accurate data entry, with meticulous attention to detail when recording new enquiries or case updates within the Proclaim case management system.
- Proven track record of meeting or exceeding Key Performance Indicators (KPIs).
Desirable:
- Experience in a similar role within the legal sector.
- Experience with Proclaim is desirable, but full training will be provided.
The Rewards:
- Competitive basic salary
- Exceptional working conditions
- Ongoing development and progression opportunities
- 25 days holiday (increases with service) plus bank holidays and Christmas break
- Pension
- Health care (opt in)
- Season ticket loan
- Charity days and events
Applications are currently being shortlisted so apply today.
Client Services Executive employer: Gia Consultancy Limited
Contact Detail:
Gia Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the legal sector and the specific services offered by the firm. Understanding their operations will help you communicate effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling client inquiries. Role-playing scenarios can help you prepare for real-life situations where you'll need to convey information clearly and professionally.
✨Tip Number 3
Get comfortable with data entry and case management software like Proclaim. Even if you haven't used it before, showing a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 4
Highlight any experience you have in meeting KPIs or providing excellent customer service. Be ready to share specific examples of how you've excelled in previous roles to demonstrate your capability for this position.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any legal knowledge you possess. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the Client Services Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the legal sector. Mention specific examples of how you've successfully handled client inquiries in the past and how you can contribute to the firm's values.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to prioritise workloads. If you have experience with Proclaim or similar case management software, be sure to mention it, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Gia Consultancy Limited
✨Showcase Your Communication Skills
As a Client Services Executive, excellent communication is key. Prepare to demonstrate your verbal and written skills by discussing past experiences where you effectively handled client inquiries or resolved issues.
✨Familiarise Yourself with Proclaim Software
While full training will be provided, having a basic understanding of Proclaim case management software can set you apart. Research its features and think about how you would use it to manage client information efficiently.
✨Understand the Legal Services Offered
Take time to learn about the various departments within the firm and the services they provide. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Demonstrate Organisational Skills
Be prepared to discuss how you prioritise tasks and manage workloads. Share examples from previous roles where you successfully met deadlines and maintained accuracy in your work.
