At a Glance
- Tasks: Support clients by coordinating temporary workforce and managing account administration.
- Company: Join a values-led company committed to diversity and inclusion.
- Benefits: Earn £15.00 per hour with structured training and development opportunities.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Gain hands-on experience in account coordination while making a real impact.
- Qualifications: Strong admin skills, customer-focused approach, and ability to work independently.
The predicted salary is between 15 - 15 £ per hour.
We are looking for an organised, proactive on-site Weekend Account Coordinator to support the Account Manager and wider team in delivering first-class service to our clients. This role will be based supporting 2 of our clients for weekend cover. This is based on-site with one of our clients in Birmingham and check-in phone cover for our other client based in Coventry.
You will handle day-to-day account administration, co-ordinate all aspects of the temporary workforce, maintain accurate records and act as a key contact for both workers and the client to ensure smooth and compliant operations.
Pay rate: £15.00 per hour
Contract: Ongoing role
Working hours: Saturday/Sunday 6am & 6pm check-in by phone for our Coventry client and working on-site at our other location in Birmingham from 9.30am - 6.30pm (24 hours total)
Key responsibilities:
- Oversee temporary workforce processes, including onboarding, inductions, starters and leavers, absence recording and return-to-work procedures.
- Prepare and submit accurate payroll information within set deadlines, working with payroll and HR to resolve any issues.
- Allocate labour in line with client demand and skill requirements, track attendance and performance against KPIs, and produce daily reports.
- Handle queries from workers and clients on pay, holidays, attendance and contract matters, escalating more complex issues to the Account Manager.
- Complete and record right-to-work and other compliance checks before workers are placed on rosters or processed for payroll.
- Support continuous improvement of account processes, record-keeping and the overall candidate experience.
- Must be comfortable with working independently and managing the office alone.
Essential skills & experience:
- Strong administrative skills with excellent attention to detail and accuracy.
- A proven customer-focused approach and the ability to build strong relationships with stakeholders at all levels.
- Effective organisational and time-management skills, with the ability to prioritise and work under pressure to meet tight deadlines.
- Clear and professional verbal and written communication skills.
- Previous experience in recruitment, temporary workforce management or on-site account coordination is highly desirable.
What we offer:
- Structured training and clear development opportunities.
- A supportive, values-led working environment with modern systems and tools.
Should you require any support or assistance, please contact your local Gi Group office.
Weekend Account Coordinator employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Account Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gi Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gi Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Weekend Account Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gi Group.
How to prepare for a job interview at Gi Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gi Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gi Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
