At a Glance
- Tasks: Support the team in delivering top-notch service to clients and managing temporary workforce activities.
- Company: Join a values-driven company that prioritises support and development.
- Benefits: Structured learning, clear progression opportunities, and a modern work environment.
- Other info: Flexible hours with remote options and occasional weekend cover.
- Why this job: Be the key contact for clients and workers, making a real difference in their experience.
- Qualifications: Strong admin skills, customer-focused mindset, and experience in recruitment or workforce coordination.
We're looking for a highly organised, proactive Account Coordinator to support the Account Manager and wider team in providing a consistently high level of service to our clients. This role supports day-to-day account administration, coordinates temporary worker processes, keeps records accurate and up to date, and acts as a key contact for both clients and workers to ensure smooth and compliant delivery.
Key responsibilities
- Coordinate temporary workforce activity, including candidate sourcing, onboarding, inductions, managing starters/leavers, recording absences, and supporting return-to-work processes.
- Compile and submit timesheet and payroll information accurately and on time, working with payroll/HR to investigate and resolve any discrepancies.
- Support labour planning and allocation to match client requirements; track attendance and performance against KPIs and produce daily updates/metrics.
- Handle day-to-day queries from workers and clients (e.g., pay, holiday, attendance, contract queries), escalating more complex matters to the Account Manager as needed.
- Complete and record right-to-work checks and other compliance requirements before workers are scheduled and before payroll is processed.
- Create job adverts, review applications, arrange interviews and inductions, and register new temps on the ATS.
- Provide occasional out-of-hours support where required for urgent issues such as no-shows and short-notice cover.
- Identify opportunities to improve ways of working, administration, record management and the overall candidate/worker experience.
Essential skills and experience
- Strong administration capability with excellent accuracy and attention to detail.
- A customer-focused mindset and confidence building relationships with a range of stakeholders.
- Strong planning and prioritisation skills, able to meet deadlines in a fast-paced environment.
- Competent with Microsoft Office and able to pick up ATS/payroll/HR systems quickly.
- Clear written and verbal communication.
- Previous experience in recruitment, temporary workforce coordination, or on-site account support is highly advantageous.
What we offer
- Structured learning and development with clear progression opportunities.
- A supportive, values-driven culture with modern systems and tools.
Hours of Work*
Can be discussed at Interview Stage to fit the Right Candidate however will involve Afternoon/Evening Hours Working - Also Remote Weekend Cover on occasions maybe required
Additional information
We are committed to equal opportunities and welcome applications from all backgrounds.
Applicants must have the right to work in the UK.
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Account Co-Ordinator in Telford employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-Ordinator in Telford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Gi Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Gi Group.
We think you need these skills to ace Account Co-Ordinator in Telford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Gi Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Gi Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Gi Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Gi Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Gi Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Gi Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Gi Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Gi Group and how you would contribute to adapting HR strategies.
