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- Tasks: Assist customers in Dutch, manage inquiries, and work with a supportive team.
- Company: Leading recruitment agency with a focus on customer satisfaction.
- Benefits: Hybrid work model, generous holidays, and great employee perks.
- Why this job: Join a dynamic team and enhance your customer service skills while working flexibly.
- Qualifications: Fluent in Dutch, prior customer service experience, and familiarity with Salesforce.
The predicted salary is between 24000 - 36000 £ per year.
A prominent recruitment agency is looking for a Dutch-speaking Customer Service Representative to join their team in Stoke-on-Trent. You will respond to customer inquiries, manage requests, and collaborate with team members to deliver excellent service.
Ideal candidates will have:
- Strong multilingual skills
- Prior customer service experience
- Confidence in using tools like Salesforce
This position offers a hybrid working model alongside generous holidays and employee benefits.
Dutch-Speaking Customer Support Pro (Hybrid) in Stoke-on-Trent employer: Gi Group
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch-Speaking Customer Support Pro (Hybrid) in Stoke-on-Trent
✨Tip Number 1
Make sure you know the company inside out! Research their values, culture, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Dutch! Since this role requires strong multilingual skills, brush up on your language abilities. You could even role-play common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Dutch-Speaking Customer Support Pro (Hybrid) in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about Dutch-speaking, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are and any relevant experience using your multilingual abilities in customer service.
Tailor Your Experience: When you're writing about your previous customer service roles, be specific! We love seeing how your past experiences relate to what we do. Mention any tools you've used, like Salesforce, and how you’ve handled customer inquiries effectively.
Be Personable: We’re all about great service, so let your personality shine through in your application. Use a friendly tone and don’t be afraid to show your enthusiasm for helping customers. It’s all about making that connection!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we see your application as soon as possible. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Gi Group
✨Brush Up on Your Dutch
Since this role requires you to communicate effectively in Dutch, make sure you're comfortable with the language. Practise common customer service phrases and scenarios in Dutch to show your fluency during the interview.
✨Know Your Tools
Familiarise yourself with Salesforce and any other tools mentioned in the job description. Being able to discuss how you've used these tools in previous roles will demonstrate your readiness for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Team Collaboration
This role involves working closely with team members, so be ready to discuss how you’ve collaborated in the past. Highlight any experiences where teamwork led to improved customer satisfaction or efficiency.
