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For Companies At a Glance
- Tasks: Assist customers in Dutch via phone and email, resolving issues and managing requests.
- Company: Join a vibrant UK-based team focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, hybrid working, and a supportive work environment.
- Why this job: Make a real impact while building relationships and solving problems.
- Qualifications: Fluency in Dutch and English, with previous customer service experience.
- Other info: Work Monday to Friday with a flexible hybrid model.
The predicted salary is between 28800 - 43200 £ per year.
Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We’re seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.
What You’ll Be Doing
- Responding to customer enquiries via phone and email in Dutch
- Managing and prioritising requests including orders, samples, claims, and complaints
- Ensuring timely and professional resolution of customer issues
- Maintaining accurate records and updating systems
- Collaborating with team members to resolve queries and meet performance goals
- Escalating and correcting errors with a solutions-focused mindset
What You’ll Bring
- Fluency in Dutch and English (written and spoken)
- Previous experience in customer service
- Strong multitasking and organisational skills
- Attention to detail and problem-solving abilities
- Confidence using Salesforce and Microsoft Office Suite
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
Your Schedule
Monday to Friday, 8am – 4pm, 37.5 hours per week. Hybrid working model: 2 days from home, 3 days on site.
Perks & Benefits
25 days holiday + 8
Dutch Speaking Customer Service Advisor in Stoke-on-Trent employer: Gi Group
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Customer Service Advisor in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations in Dutch and English. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your personality! During interviews, let your proactive and personable side come through. Remember, they’re looking for someone who can build relationships and deliver top-tier service, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dutch Speaking Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Dutch, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used your Dutch in previous roles, especially in customer service.
Tailor Your Experience: We want to see how your past experiences align with what we do. Don’t just list your previous jobs; explain how they’ve prepared you for this role. Focus on your problem-solving skills and any experience you have with customer interactions.
Be Personable: We're all about building relationships here at StudySmarter. Let your personality shine through in your application. Use a friendly tone and share a bit about yourself to show us you're not just another applicant.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gi Group
✨Brush Up on Your Dutch
Since the role requires fluency in Dutch, make sure you’re comfortable speaking and writing in the language. Practise common customer service scenarios in Dutch to ensure you can respond confidently during the interview.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss your previous experiences and how you’ve handled challenging situations, showcasing your problem-solving skills and ability to build relationships.
✨Get to Grips with Salesforce
As the job mentions using Salesforce, it’s a good idea to brush up on your knowledge of this platform. If you have experience, be prepared to share specific examples of how you’ve used it to manage customer interactions effectively.
✨Show Off Your Team Spirit
This role involves collaboration, so highlight your ability to work well in a team. Think of examples where you’ve successfully worked with others to resolve issues or meet goals, and be ready to discuss how you can contribute to a positive team environment.
