At a Glance
- Tasks: Support Salesforce users, resolve queries, and improve CRM systems.
- Company: Join a well-established international organisation with a collaborative culture.
- Benefits: Competitive pay rate of £40.00ph and full-time contract for 12 months.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact by enhancing business processes and supporting users.
- Qualifications: 2+ years Salesforce experience and strong communication skills required.
Location: Hemel Hempstead
Pay Rate: £40.00ph
Contract: 12 months to start on the 1st December 2026
Working Pattern: Full-time
Gi Group is currently recruiting for a Salesforce Support Specialist on behalf of our client, a well-established international organisation. This is an excellent opportunity for an experienced Salesforce professional to join a team supporting and improving the organisation's CRM systems and business processes.
In this role, you will provide day-to-day support to Salesforce users, help resolve system queries, gather business requirements and contribute to ongoing system improvements. You will work closely with different departments, business stakeholders and technical teams to ensure the CRM system meets business needs and operates effectively.
Key Responsibilities as a Salesforce Support Specialist:
- Provide day-to-day support to Salesforce users, responding to queries and managing support tickets.
- Maintain data quality through data cleansing, de-duplication, user management and data enrichment.
- Gather, analyse and document business requirements from different departments.
- Work closely with business users, IT teams and technical specialists to identify opportunities for system improvements.
- Support system updates and new releases, including preparing test plans, test scripts and carrying out testing.
- Create and maintain operational dashboards, reports and data analysis.
- Deliver online training and guidance to small groups of users.
- Communicate system changes, updates and known issues to relevant teams.
- Support CRM projects and work with key users across different business divisions.
- Document system improvements, change requests and workflow requirements.
The Candidate:
To be successful in this role, you will have:
- Minimum 2 years of experience working with Salesforce.
- Previous experience providing Salesforce or CRM user support.
- Business Analyst experience, including gathering and documenting business requirements.
- Good understanding of CRM systems and business processes.
- Strong attention to detail and a structured approach to work.
- Excellent written and verbal communication skills.
- Ability to work with different stakeholders, including managers and senior business representatives.
- Good organisational skills and the ability to manage multiple tasks and deadlines.
Desirable Skills and Experience:
- Experience with Salesforce CPQ and Power BI.
- Salesforce Business Analyst or Administrator certification.
- Experience working in a scientific or pharmaceutical environment.
- A Bachelor's degree in a relevant subject or equivalent professional experience.
If you have the relevant Salesforce experience and are looking for your next opportunity, we would love to hear from you. Apply today through Gi Group!
Salesforce Support Speciliast employer: Gi Group
Gi Group is an excellent employer for Class 2 Drivers, offering a dynamic work environment that values professionalism and customer service. With competitive pay rates, exclusive discounts on various services, and a commitment to employee well-being through initiatives like the Armed Forces Covenant and support for neurodiversity, we foster a culture of inclusivity and growth. Join us in a role that not only drives your career forward but also allows you to be part of a supportive team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Support Speciliast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gi Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gi Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Salesforce Support Speciliast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gi Group:Your cover letter is your chance to shine! Tell us why you want to work at Gi Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gi Group!
How to prepare for a job interview at Gi Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
