At a Glance
- Tasks: Enhance customer service quality through coaching and structured assessments.
- Company: Join CCW, the independent voice for water consumers in England and Wales.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Be part of a team that values positivity, respect, and innovation.
- Why this job: Make a real difference in customer service while developing your coaching skills.
- Qualifications: Experience in coaching or quality assurance is a plus.
The predicted salary is between 35017 - 35017 £ per year.
- Quality
- Coach
Salary: 35,017 Location: Birmingham Permanent | Full Time | 37 hours per week Introduction Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment for a Quality Coach.
About CCW CCW is the independent voice for water consumers in England and Wales.
We provide free advice, resolve complaints, and use research to influence water companies, regulators and government to improve services.
We are a Defra-sponsored Arm s Length Body.
We expect all colleagues to live our PRIDE values: Positive Energy, Respect for All, Innovative Spirit, Delivery of our Promises, and Engaged as One.
THE ROLE The Quality Coach plays a vital role in raising the standard of CCW s complaints-handling service and reducing customer effort.
Working across the Operational team, the postholder will complete structured assessments of advice provision, casework, communication and administrative accuracy to ensure a fair, consistent and high quality service.
They will deliver constructive coaching, develop targeted improvement plans, support complex case handling, and maintain operational guidance to strengthen team capability.
This role is central to CCW s ambition to build a centre of excellence culture, where Advisors feel confident, supported and equipped to deliver exceptional customer outcomes.
The postholder will work closely with Custom...
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