At a Glance
- Tasks: Process customer orders accurately and efficiently in a fast-paced environment.
- Company: Join a dynamic team at a leading company in Peterborough.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Perfect for those eager to learn and develop in a thriving workplace.
- Why this job: Gain valuable experience in order management while working collaboratively with a supportive team.
- Qualifications: Strong admin skills and attention to detail are essential.
Location: Peterborough (Hybrid - Full time 37.5 hours a week, 3 days onsite per week, including one team day)
Start Date: August 2026
Our client is looking for a Customer Order Management Administrator to join their busy team in Peterborough on a 6-month contract. If you're organised, accurate and enjoy keeping operations running smoothly behind the scenes, this role offers a great opportunity to build experience in a fast-paced order management environment. This hybrid position gives you a balance of home and office working, with three days onsite each week (including one collaborative team day), plus occasional workshops, audits and meetings.
What You'll Be Doing:
- Process customer orders with accuracy and speed.
- Allocate parts to orders within internal systems.
- Prepare export/shipping documentation to keep orders moving.
- Handle data entry including customer set-ups and credit/debit updates.
- Create internal reports for the team.
- Maintain and cleanse data to ensure system accuracy.
- Spot process improvements and share ideas with your Supervisor.
What Success Looks Like:
- 98% order entry accuracy.
- 24 orders / 90 lines processed daily.
- 85% of service requests completed within 4 hours.
- Confidently supporting 14 countries.
- Escalating issues quickly and keeping workflows smooth.
- Contributing to continuous improvement.
What You'll Bring:
- Experience in order management or strong transferable admin skills.
- Confidence with repetitive tasks and high-volume processing.
- Solid MS Office skills.
- Strong attention to detail and ability to follow established processes.
Qualifications & Competencies:
- Secondary education or equivalent experience.
- Drives results - consistent, reliable performance.
- Communicates effectively - clear and professional.
- Customer focus - supporting positive outcomes.
- Self-development - eager to learn and grow.
- Order life cycle knowledge.
- Customer support understanding.
- Order processing expertise.
Should you require any support or assistance, please contact your local Gi Group office.
Customer Order Management Administrator in Peterborough employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Administrator in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gi Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gi Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Order Management Administrator in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gi Group.
How to prepare for a job interview at Gi Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gi Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gi Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
