At a Glance
- Tasks: Provide real-time telephone interpretation for diverse industries from the comfort of your home.
- Company: Join a leading language agency with a commitment to inclusivity and diversity.
- Benefits: Enjoy competitive pay, flexible hours, and remote work opportunities.
- Other info: Great career growth potential and supportive training provided.
- Why this job: Make a difference by bridging communication gaps while working on your own schedule.
- Qualifications: Fluency in English and a second language, plus experience in spoken interpretation.
The predicted salary is between 31500 - 38500 £ per year.
Telephone Interpreter / Freelance / Work from Home
Are you an experienced UK based interpreter, fluent in English and a 2nd language? And looking to work from home? In this freelance role, you'll work with the world's leading language agency, to provide interpretation across a range of industries, including the NHS and the Public Sector.
What's on Offer?
- Competitive rates of pay
- Freelance Remote work which can be the sole source of income or an additional salary.
- Flexible working schedule: You choose the hours you'd like to login/offer your services.
- Orientation training and interpreter app training provided
The Role
- Providing interpreting services to organisations and their customers with limited English proficiency
- Answer requests and interpret real-time conversations both ways via audio call, using a dedicated app.
- Interpreting and translating English to a 2nd language and vice versa over the phone in real time
- Providing accurate and complete interpretation whilst demonstrating excellent customer service at all times
Ideal Person
- Previous proven professional experience in spoken interpretation is essential
- Living in the UK and eligible to work in the UK on a self-employed basis
- Fluent in English and a 2nd language
- Has in-depth understanding of the cultural dynamics of both languages
- Community Interpreting Level 3 certificate or higher, is desirable but not essential
- You must hold, or be willing to obtain an Enhanced DBS (Disclosure and Barring Service)
What's Next?
Apply with your CV today and our team will get in touch to discuss your application.
We are actively recruiting for interpreters of various languages.
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of various initiatives and commitments related to diversity and inclusion.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement.
Work from Home - Freelance OPI Telephone Interpreter in Liverpool employer: Gi Group
Gi Group is an excellent employer for those passionate about renewable energy, offering a supportive work culture that prioritises mentorship and collaboration. With flexible working hours, generous holiday allowances, and a commitment to employee growth, you'll find meaningful opportunities to contribute to the UK's clean energy transition while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Work from Home - Freelance OPI Telephone Interpreter in Liverpool
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Gi Group might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Work from Home - Freelance OPI Telephone Interpreter in Liverpool
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Gi Group know if you can meet their needs without any hiccups!
Tailor Your Application to Gi Group:Every company has its vibe and customer approach. Research Gi Group's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Gi Group
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Gi Group.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
