At a Glance
- Tasks: Support Account Managers and clients with day-to-day account administration and workforce processes.
- Company: Dynamic company in Coventry with a supportive, values-led culture.
- Benefits: Competitive salary, bonus, structured training, and clear progression opportunities.
- Other info: Flexible hours and travel to client sites may be required.
- Why this job: Join a team where your organisational skills make a real difference for clients and workers.
- Qualifications: Strong administrative skills, customer-focused, and proficient in Microsoft Office.
The predicted salary is between 28000 - 28000 £ per year.
Location: Coventry (On site)
Contract: Full-time, permanent
Hours: Mon - Fri 14:00 - 22:00
Salary: £28,000 plus bonus
About the role:
We are seeking an organised and customer-focused Account Coordinator to support our Account Managers and on-site teams in delivering a reliable and compliant service to clients. The successful candidate will manage day-to-day account administration, support temporary workforce processes, maintain accurate records in the ATS and other systems, and act as a key point of contact for workers and clients.
Key responsibilities:
- Provide day-to-day administrative support for assigned accounts, ensuring tasks are completed accurately and on time.
- Support onboarding and offboarding processes: complete right-to-work checks, register new starters in the ATS, manage inductions and maintain personnel records.
- Prepare and submit accurate payroll documentation and timesheet data within required deadlines, liaising with payroll and HR teams to resolve queries.
- Coordinate temporary workforce allocation to meet client demand, monitor attendance and report daily metrics and KPIs to the Account Manager.
- Respond to worker and client enquiries regarding pay, holiday, attendance and contractual matters, escalating complex issues where necessary.
- Maintain compliance records and ensure adherence to client-specific requirements and internal policies.
- Support recruitment activities for accounts as required: place adverts, screen applications, arrange interviews and assist with onboarding.
- Contribute to continuous improvement by identifying process efficiencies, updating documentation and sharing best practice with the team.
Essential skills and experience:
- Proven administrative experience, with strong attention to detail and accuracy.
- Customer-focused with excellent interpersonal skills and the ability to build effective relationships with stakeholders at all levels.
- Confident organiser with strong time-management skills and the ability to prioritise competing demands under pressure.
- Good verbal and written communication skills, comfortable dealing with clients, workers and internal teams.
- Proficient with Microsoft Office and quick to learn ATS, payroll and HR systems.
- Knowledge of compliance requirements for temporary labour or experience working in recruitment or on-site account support is desirable.
Desirable:
- Full UK driving licence and access to a car.
- Previous experience working across multiple client sites or providing occasional out-of-hours support.
What we offer:
- Structured training and development with clear progression opportunities.
- Competitive salary, bonus and benefits package.
- Supportive, values-led working environment and access to modern systems and tools.
Additional information:
Some flexibility required for occasional out-of-hours cover and travel to client sites. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
Account Coordinator in Keresley employer: Gi Group
Join our dynamic team in Coventry as an Account Coordinator, where you'll thrive in a supportive, values-led environment that prioritises employee growth and development. With structured training, competitive salary, and a bonus package, we empower you to excel while fostering strong relationships with clients and colleagues alike. Experience the satisfaction of making a meaningful impact in a role that values your contributions and offers clear progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator in Keresley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your experiences and skills, especially those related to administration and customer service, which are key for the Account Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Coordinator in Keresley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Coordinator role. Highlight your administrative experience and customer-focused skills, as these are key for us. Use specific examples that show how you've successfully managed tasks in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your attention to detail and organisational skills, and don’t forget to express your enthusiasm for the role and our company.
Show Off Your Communication Skills:Since this role involves liaising with clients and workers, make sure your written application reflects your strong communication skills. Keep your language clear and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Gi Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Account Coordinator role. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
As an Account Coordinator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight your time-management skills and how you prioritised competing demands under pressure.
✨Demonstrate Customer Focus
This role requires a strong customer focus, so be ready to discuss how you've built effective relationships with clients or stakeholders in previous positions. Share specific instances where you resolved issues or improved client satisfaction, showcasing your interpersonal skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Account Coordinator might face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
