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For Companies At a Glance
- Tasks: Provide top-notch IT support and ensure smooth AV operations for a dynamic workplace.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in user experiences.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and knowledge of Google Workspace.
- Other info: Exciting contract role with potential for career advancement in a collaborative environment.
Job Title: IT Support Specialist
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Location: Cork Ireland – Onsite
Job Type: Contract Role (6 months)
Overview
This on-site role focuses on delivering Tier 1 and Tier 2 IT support to end-users while ensuring the smooth functioning of AV systems and technologies across the site. The ideal candidate should be proactive, customer-oriented, and highly adept at supporting a broad range of enterprise technologies and tools.
Key Responsibilities
Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues to employees.
Respond promptly and professionally to technical queries, maintaining high customer satisfaction.
Support and maintain endpoint devices such as laptops, desktops, peripherals, and mobile devices.
Manage and support global Google Meet rooms, ensuring flawless video conferencing experiences for users across various office locations.
Maintain and troubleshoot AV systems in conference rooms and collaborative spaces, ensuring seamless operation for meetings and events.
Oversee the Brandlive platform, assisting teams in delivering high-quality live and recorded video content for company events, town halls, and virtual engagements.
Conduct user training and provide best practice guidance for using Google Meet and Brandlive efficiently.
Troubleshoot and manage endpoint devices with tools like Tanium and Jamf.
Assist with Brandlive setup and troubleshooting for live or recorded video content delivery.
Perform hardware setup, maintenance, and replacement for laptops, desktops, peripherals, and mobile devices.
Collaborate with the IT Asset Management team to track and manage hardware inventory.
Work closely with cross-functional teams, including Enterprise Technology and IT Operations, to resolve issues and deploy new solutions.
Act as the on-site technical liaison for enterprise-wide IT initiatives.
Identify opportunities to improve IT support processes and user experiences.
Document technical procedures and user guides for internal use.Qualifications
Bachelor\’s degree in IT, Computer Science, or a related field (or equivalent experience).
Over 2 years of experience in an IT support or desktop support role, preferably within an enterprise environment.
Strong knowledge and experience with Google Workspace (administration and troubleshooting), Google Meet hardware and conferencing technology, Tanium (endpoint management and security), Jamf (Mac management), and Brandlive (AV platform setup and support).
Proficient in troubleshooting both Windows and macOS operating systems.
Understanding of network fundamentals, including Wi-Fi, LAN, and VPN.
Experience with enterprise ITSM tools (e.g., Jira Service Management, ServiceNow, or similar).
Familiarity with cybersecurity practices and tools.
Certifications such as CompTIA A+, ITIL, or Jamf 200 are a plus.
KSGalway
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Business in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
IT Support Specialist - Onsite employer: Gi Group
Contact Detail:
Gi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Onsite
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool tech you've worked with. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Focus on common IT support scenarios and how you'd handle them. Confidence is key when you're in front of the hiring team!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over others. So, get clicking and let’s land that job together!
We think you need these skills to ace IT Support Specialist - Onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with tools like Google Workspace and AV systems. We want to see how your skills match the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and customer service. Let us know why you’re excited about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide great solutions to end-users.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the loop quickly!
How to prepare for a job interview at Gi Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace, Google Meet hardware, and the tools like Tanium and Jamf. Being able to discuss your experience with these technologies confidently will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about supporting end-users, be prepared to share examples of how you've handled technical queries in a professional manner. Highlighting your customer service skills can set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've troubleshot issues effectively, especially with AV systems or endpoint devices. Be ready to explain your thought process and how you resolved those challenges.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like managing a video conference setup or dealing with a network issue. Practising your responses to these scenarios can help you demonstrate your practical skills and readiness for the job.
